Customer Operations Executive, Pernod Ricard
12 Month FTC
Office located in Chiswick, London
Wine and spirit seller
Be an early applicant
Wine and spirit seller
1001+ employees
Be an early applicant
Office located in Chiswick, London
1001+ employees
Company mission
To unlock the magic of human connection by bringing Good Times from a Good Place.
Role
Who you are
- Have solid experience in the Order to Cash (O2C) process, ideally within an international FMCG or logistics environment
- Are proficient in ERP systems, particularly JDE Oracle, and have strong familiarity with EDI and RPA tools
- Possess a deep understanding of order management, pricing validation, inventory allocation, credit management, export documentation, and Incoterms
- Demonstrate excellent customer service and communication skills, essential for collaborating with internal stakeholders and external partners across regions
- Bring strong analytical, problem-solving, and organisational abilities to manage complex order flows, ensure high OTIF and CFR performance, and minimise administrative errors
- Have knowledge of EU/UK trade regulations and/or US import/export regulations and documentation practices
- Are comfortable working cross-functionally with Finance, Commercial, Supply Chain, and Logistics teams
What the job involves
- Your Manager: Customer Operations Team Leader
- Team: Customer Operations (C. Ops) & Logistics => Integrated Operations
- This position sits in our Global Travel Retail business
- Global Travel Retail is one of the Group’s largest markets, bringing Pernod Ricard brands to life in the exciting and innovative Travel Retail channel, which includes duty-free, cruise ships & border shops around the globe
- With a global footprint across more than 20 locations and over 30 nationalities, our working culture celebrates inclusion and diversity
- Our team is united by our shared passion for travel and our shared belief in its transformative power
- Customer Operations and Logistics play a key part in the Integrated Operations and Supply Chain. The mission of our area is to contribute to delivering high industry standards in customer service levels and drive optimised management of operating costs that are inherent to the activity
- We believe in strong partnerships, and we work collaboratively with all internal departments, as well as with customers and external suppliers, to achieve our goals
- We aim to become the supplier of choice for our customers, delivering customer centric service and solutions, reducing our environmental footprint while being cost effective and compliant throughout our journey
- The C. Ops Team focuses on managing operational end to end topics related to customers and located within the Order to Cash (O2C) process
- You will have 4 main areas of responsibility:
- Managing the Order to Cash (O2C) process and delivering aftercare service to the highest standards
- Overseeing all customer operational requirements and service for a portfolio of clients, including regular meetings, data preparation and tracking, and occasional on-site visits
- Collaborating cross-functionally with teams such as Logistics, Planning, Finance, Commercial, Legal, Marketing, Brand Companies, 3PL providers, and other Pernod Ricard affiliates to ensure client needs are met
- Identifying, proposing, and supporting the implementation of best practices in processes, with guidance from the Team Leader and the Customer Operations & Logistics Manager
- Who you’ll be working with: Internally: Customer Operations Team Leader, Customer Operations executive, Supply Planners, Commercial Team, Finance Team, Marketing Team, Logistics Coordinator, Wider Operations Team at all levels. Externally: Customers, warehouse facilities, Freight Forwarders, other adhoc
Application process
- End Date: August 10, 2025
Salary benchmarks
Our take
Pernod Ricard is the French-founded, global wine and spirits group. Currently sitting as number two worldwide, the company has a clear goal to become the leader of its sector. Amongst its broad portfolio of brands includes Absolut, Beefeater, Jameson, Jacob’s Creek and Malibu.
Founded in 1975, the company has found international success with consistent growth across multiple markets. The company’s model has shifted to best accommodate this expansion, becoming a decentralized group. While the global organization operates from Paris, this HQ respects the operational autonomy of its affiliates across the globe, meaning local customer’s needs are not only met but anticipated for maximum effect.
Pernod Ricard has plans to invest in anticipated growth categories. It has been active in portfolio management with Sovereign Brands, Código 1530 and Nocheluna, and has been reinforcing these partnerships to strengthen its US market exposure. This supports the further enhancement of its consumer-centric portfolio development, positioning it for continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company HQ
L'Europe, Paris, France
Leadership
Alexandre Ricard
(Chairman & CEO)Is the grandson to Pernod Ricard founder, Paul Ricard. Perviously served as Chief Operating Officer and Deputy CEO for Pernod Ricard. Experience as Member of the Board of Directors for L'Oréal, M&A Consultant for Morgan Stanley, and Strategy Consultant in Accenture.
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