Customer Success Intern, VendorPM
$21/hr
Procurement marketplace for property managers and vendors
Be an early applicant
Procurement marketplace for property managers and vendors
21-100 employees
Be an early applicant
$21/hr
21-100 employees
Company mission
VendorPM's mission is to modernize how property management businesses work with vendors by providing an online marketplace for vendor management, sourcing, procurement, and compliance services.
Role
Who you are
- Because we’re small, we’re looking for independent thinkers and people who like to tackle ever-evolving problems
- If that’s exciting to you, and you have a track record of success doing the following things, then we want you with us
- Must be a student enrolled in a post-secondary institution program during the work term
- Available to work full-time hours for either an 8, or 12 month term
- You are customer-centric, naturally curious and undaunted by complex problems
- You have the ability to learn new complex software tools quickly
- Exceptional time management and multi-tasking capability. You thrive in an environment of uncertainty and change
- Ability to understand and communicate technical requirements and their impact on the business
What the job involves
- Manage the main inbound support channel through Intercom, serving as the first point of contact for client requests and ensuring timely, effective responses
- Own the onboarding data configuration process, overseeing data collection, clean-up, and preparation to ensure documents are accurately translated into readable, implementation-ready formats. This includes managing the entire process from start to finish, maintaining high standards of quality and accuracy, and ensuring lists are as clean as possible for seamless onboarding
- Collaborate closely with a small team of three
- Provide ad hoc support to CSMs and cross-functional teams, helping streamline processes for property managers and vendors
- Assist in live client training sessions and participate in phone calls as needed
- Leverage tools like Slack, Excel, Clay, ChatGPT, and Intercom to enhance customer success operations and workflow efficiency
Application process
- We want to be a surprising and exciting place. But we also want you to know what to expect on your journey, starting with the interview process. Here’s what getting to know us will look like:
- Interview process step 1: Google Meets call with Recruiter
- Interview process step 2: Interview with the Hiring manager
Our take
Property managers must juggle the planning, sourcing, procurement, and management of building services and vendors in order to keep their business running smoothly. However, doing this whilst maintaining compliance can be a particular challenge when so many building services are required and communication occurs across many different e-mail threads and mediums.
VendorPM provides an all-in-one marketplace for property managers to connect with building services and vendors, allowing them to plan services, source & procure them, and manage contracts & compliance within the same platform. The company provides its services to over 100 property management firms and over 30,000 building service vendors, helping both parties to manage their business relationships efficiently and without friction.
Whilst property management firms and building service vendors can already contact each other, and do so compliantly, VendorPM presents a unique all-in-one solution to make this process simpler. Having raised funding in 2022, the company is investing its capital into product innovation, talent acquisition, and expansion plans across the United States.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2022
$20m
SERIES A
Feb 2022
$6m
SEED
Total funding: $27.5m
Company benefits
- Optional equity in a rapidly growing start-up funded by top-tier VC
- Health benefits package includes medical, dental and vision, etc
- 3 weeks vacation
- Flexible working arrangements, with the option to work from our vibrant downtown Toronto office or work remotely
Company HQ
Financial District, Toronto, ON
Leadership
Emiel Bril
(CEO & Co-Founder)Experience as Founder and CEO of A+ Inc. from 2010 to 2017. Founder of Bril Solutions Inc. since 2014.
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