Senior Partner Success Manager, Braze
$88.2-120k
OTE
$70.6-96k
BASE
+ Equity grants of restricted stock (RSUs) + Employee Stock Purchase Plans
Customer engagement platform
Open for applications
Customer engagement platform
1001+ employees
Open for applications
$88.2-120k
OTE
$70.6-96k
BASE
+ Equity grants of restricted stock (RSUs) + Employee Stock Purchase Plans
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back
- You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow-up skills. Partners and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
- You’re known for being a “team player.”
- You build great relationships with colleagues and customers/partners
- You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You are highly organized, and excel at managing your time effectively
- You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
- 3-5 years of relevant experience in a related area, for example, Onboarding, Customer Success, Implementations or Project Management
What the job involves
- The Partner Success Team in Partnerships supports Braze's Services Partners to achieve strong customer outcomes
- A Partner Success Manager provides best-in-class strategic support and guidance to empower our Partners to excel and grow with Braze
- The Partner Success Team is focused on four core pillars: Partner Expertise, Operational Efficiency, Advocacy, and Product Adoption, all of which ultimately (and hopefully!) lead to Customers’ renewal and expansion with Braze and with our Services Partners
- Work closely with Partner Account Managers (PAMs) to own upskilling and customer delivery activities for partners within your region
- Be your partners’ service delivery main point of contact and trusted advisor at Braze
- Monitor partner performance against certification targets, shared customer renewals, and partner advocacy and promote activities to help achieve division goals
- Support partner collaboration with internal Braze stakeholders (One Time Services, Customer Success, Technical Account Management) to drive collaboration on shared customer accounts and raise awareness of potential services opportunities
- Build brand equity and awareness for your partners within Braze, driving recognition of their great work, and involving them in relevant marketing initiatives
- Develop and co-own partner-specific education plans to accelerate their expertise with Braze based on their experience and resourcing, and work with Partner Education to advocate for and inform partner educational requirements
- Support Braze partners in remaining at the forefront of Braze’s product, ensuring awareness of relevant product releases and updates
- Schedule, run, and deliver partner meetings and workshops
- Coordinate with other Braze teams including Customer Success, One Time Services, and Technical Support to support your partners’ seamless partnership with Braze
- Effectively triage and de-escalate service delivery escalations raised relating to services partners in your region
- Provide mentorship to junior colleagues
- Contribute to internal projects and initiatives
- Support ad-hoc partner requirements and questions
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and emails, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt it's placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Equity Stake: We provide equity to full-time employees—regardless of role or tenure—so that when we grow and succeed, you do, too
- Learning & Development: We support your professional growth through formal career pathing, the Braze University learning platform, and tuition reimbursement
- Global Presence: Our global presence—10 cities and growing—provides opportunities to work and connect with top talent around the world
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Seek the Truth: We combine intelligence with humility to challenge our assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
Company HQ
Rose Hill, New York, NY
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
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