Senior HR Business Partner, Addison Lee

£70-80k

Up to 15% Bonus

Senior and Expert level

London

Office located in Paddington, London

Taxis, couriers & chauffeurs

Open for applications

Taxis, couriers & chauffeurs

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Open for applications

£70-80k

Up to 15% Bonus

Senior and Expert level

London

Office located in Paddington, London

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Company mission

To disrupt and revolutionise the industry, by allying the latest technologies with traditional customer service values.

Job

Company

Role

Who you are

Considerable experience as a true HR generalist providing HR support to a changeable and fast-moving business
Substantial employment law knowledge and a thorough understanding of HR best practice
Commercially aware with a constant value add focus
Creative and solution focussed
Continuous improvement mindset
Exceptional listening and communication skills with the ability to influence
Detail and data oriented who can translate insights back to the business and into tangible action plans
An Addison Lee ambassador mindset with a natural inclination to share insights and knowledge and who actively contributes to shaping the culture

What the job involves

The Senior HR Business Partner works across Addison Lee to build and implement a cohesive people agenda that can respond and adapt to the changing environment
The role holder will be proactive in identifying and subsequently working on initiatives that shape and improve the Addison Lee employee experience – this can range from evolving the recognition and benefits offering, to using the apprenticeship levy for development needs, to supporting on evolving the employee engagement, to evolving Addison Lee’s people management framework and policies whilst ensuring equality and inclusion are considered at all stages of the employee journey
The role holder also acts as a sounding board and advisor to managers on a range of people matters, the escalation for complex employee relations matters, supporting with restructures, TUPEs and other HR projects as needed
In addition to this, the role holder will manage the three HR Advisors alongside being a mentor and guide for more junior HR colleagues
The role is a varied and interesting one that would suit someone solution minded who has substantial HR generalist experience and employment law knowledge, high empathy, resilience and business acumen with an eagerness to always improve on “the way things are done”
The role holder needs to ready to think strategically yet keen to roll up their sleeves and get stuck into the detail
This role reports to the HR Director
Lead on the development and implementation of people plans and solutions
Provide advice on people related matters to management including but not limited to Standards (policies) and procedures, employee relations and recruitment activity
Identify potential improvements to the employee experience, designing and implementing solutions
Maintain the headcount tracking against agreed budget across the organisation, challenging as required to maintain actual and proposed spend against forecast, aligning with Finance
Proactively review and analyse people data identifying trends and recommend solutions to improve performance, retention, employee experience etc
Lead on all annual HR processes, e.g. pay review and bonus, reporting to CDG etc
Challenge and influence across Addison Lee, navigating different styles and personalities to build trusted and credible partnerships
Lead on the development of Talent and Succession plans across the organisation
Partner with the HR Director to ensure full visibility of the HR function across the wider Addison Lee organisation
Lead in the development of the HR Advisors, supporting their career development as required. Act as a guide and mentor more junior HR team members
Evolve the use of the apprenticeship levy for development requirements
Be the HR lead on TUPEs and restructures as required
Monitor and track HR spend against budget
Develop and maintain compliance of company people policies and procedures
Support the business and implement ‘business ready’ solutions to support changes in employment law

Salary benchmarks

Our take

Addison Lee, founded in 1975, is London’s largest private hire company today, providing car and courier services for individuals and businesses.

The company’s main competition these days are ride-hailing firms such as Uber, but Addison Lee hopes to stand out with its practiced professional customer service. Though mainly serving London, the company also offers managed services in New York and across the US.

Addison Lee serves a large portion of the FTSE 100, operates thousands of vehicles, and provides up to 30,000 rides a day in London alone. The company also made the jump to a fully electric fleet in 2023, acquiring low-carbon taxi fleet Green Tomato Cars. In 2024, it was itself acquired by ComfortDelGro, a multinational transport group, with plans to expand services into Liverpool, the Wirral, Chester and Aberdeen through integration with CityFleet Network.

More recently, Addison Lee has strengthened its position in the corporate travel market through an expanded partnership with Your Travel Corporate (YTC), providing integrated ground transport services including airport transfers, executive vehicles, and chauffeur services. This collaboration extends across the UK and its global network in over 90 countries, reinforcing the company's focus on delivering end-to-end solutions for business clients.