Product Manager, Statflo
2 days a week in office
Customer engagement messaging platform
Be an early applicant
Customer engagement messaging platform
21-100 employees
Be an early applicant
2 days a week in office
21-100 employees
Company mission
To build the world’s leading compliant, technology-enabled, data-driven conversation platform, allowing companies to maximize the full potential of their customer relationships.
Role
Who you are
- You have product management experience working in a SaaS environment - bonus if it was in telecom, retail, or financial services
- You’re a clear, structured communicator who can turn big ideas into actionable roadmaps and
- Align stakeholders at multiple levels, including executives
- You focus on continuous improvement - you look for ways to improve our product and how
- We work, and you’re open to giving and receiving constructive feedback
- You’re comfortable with ambiguity and use a mix of research, data, intuition, and empathy to
- Move work forward
- You’re analytical and have used tools like FullStory, and have basic SQL knowledge
- You have experience working in Agile/Scrum teams
Desirable
- You are excited about the idea of working two days a week from our downtown Toronto office, located by Union Station
- You have a proven record of thriving in a startup environment or have an entrepreneurial mindset - when you see a gap or missing process, you not only identify it but proactively put a solution in place
What the job involves
- As a Product Manager at Statflo, you’ll be a key member of the Product team, working closely with Engineering, Design, and your Product peers to understand problems, define clear outcomes, shape the roadmap, and ship features that help frontline reps have better 1:1 conversations with their customers
- Partner with Engineering, Design, and QA to define scope, break down work, and deliver high-quality features
- Lead product discovery (user interviews, research) to adapt your product to a constantly changing business environment
- Own and maintain a clear roadmap for your product area
- Become the subject matter expert for your product area and keep the team aligned on the “why” behind your roadmap
- Empathize with customers to understand problems they face, turning them into clear product opportunities
- Collaborate with stakeholders across Sales and CS to understand impact, manage expectations, and refine new feature ideas
- Work with Product Marketing on GTM plans and launch assets to drive adoption of your
- Features
- Use data and customer feedback to measure success, monitor core KPIs, and decide what to
- Iterate on next
Our take
Reaching out to customers directly in the form of mass-sent letters, e-mails, and phone calls is a common practice for businesses. However, customers now value personalized engagement much more than mass marketing, preferring to converse with businesses directly on their chosen communication platform.
Statflo has developed a one-to-one messaging and customer engagement platform for businesses, facilitating personalized messaging based on customer data through preferred platforms such as WhatsApp and Facebook Messenger. The platform is also fully compliant for customer outreach and can be integrated within existing systems such as Salesforce, Adobe, and MS Dynamics through SDKs and APIs.
Whilst other startups provide customer engagement solutions in the form of personalized chatbots, Statflo stands out with its heavy emphasis on personal data compliance whilst still providing a personalized approach. Furthermore, Statflo's ability to let customers choose which platform to receive personalized messages on allows the messaging service to outperform existing e-mail solutions by five times.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-39% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2018
$12m
SERIES A
Feb 2016
$2.4m
SEED
Total funding: $14.4m
Company benefits
- Our culture: we strive to maintain a culture of inclusion, trust, transparency, respect and unity. When a win occurs, we celebrate it. When an opinion is different, we embrace the fact we aren't all the same
- Hybrid workplace: we provide location-flexible arrangements, allowing our team to combine onsite and offsite work as they see fit. Whether you choose to work from home or from our waterfront downtown office, we make it easy for you to collaborate with teammates
- Learning & personal growth: want to learn something cool to grow? We organize personal and professional development opportunities for every team to be at their best
- Transparency & autonomy: we value an honest workplace and we've increased transparency about the state of things from sales to feedback
- Time to recharge or give back: everyone starts with 3 weeks of vacation, so you have plenty of time to recharge. We also strive to help your community with three paid volunteer days as a year
- Health & wellness: full health coverage including dental, vision, massage for you and your family, and a monthly fitness and wellness budget. We also give you ample time to recover with unlimited sick days
Company HQ
South Core, Toronto, ON
Leadership
Ian Gervais
(Co-Founder)Co-founder and Product Designer for Cykron from 1999 to 2007. Director of Development for Spry Agency from 2008 to 2011.
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