Customer Success Manager, Infraspeak

UK&I Markets

£45-55k

+ Incentives + Performance-Based Bonuses

Mid and Senior level

London

Remote from UK

Monthly team day in London

Intelligent maintenance management platform

Job no longer available

Intelligent maintenance management platform

201-500 employees

B2BEnterpriseAnalyticsInternet of ThingsBusiness IntelligenceSaaSMobile

Job no longer available

£45-55k

+ Incentives + Performance-Based Bonuses

Mid and Senior level

London

Remote from UK

Monthly team day in London

201-500 employees

B2BEnterpriseAnalyticsInternet of ThingsBusiness IntelligenceSaaSMobile

Company mission

To provide a category-busting, fully centralised Intelligent Maintenance Management Platform (IMMP) that works for managers and technicians tackling the era of Maintenance 5.0.

Job

Company

Role

Who you are

The ideal candidate must have great interpersonal and organizational skills and, while not mandatory, we prefer candidates to have prior knowledge about maintenance operations in areas such as technical assistance and facility management
Experience with maintenance and CRM softwares is also valued
Native-level English speaker
Passion for helping others and a positive, can-do attitude
Energy and enthusiasm for working with customers
Hard work ethic and self-starter mentality
Availability to occasionally travel across the country and abroad
Experience using CRM and Cloud software
Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations is preferred, but not a requirement
Experience using maintenance management software is preferred, but not a requirement
Experience with software implementation is highly valued
Training in Project Management (is a plus)
Curious and eager to learn — we love people who try new things and share what they discover
Contributor with insights from interaction with customers to help refine technical requirements
Strong team player with the ability to bring customer insights to internal discussions

What the job involves

As a Customer Success Manager, you’ll play a pivotal role in ensuring our customers achieve measurable success using Infraspeak
You’ll manage your own portfolio of customers, primarily in the UK & Ireland, working from home or our office — with occasional visits to client sites
This is more than a support role
You’ll be a trusted advisor, a solutions partner, and an advocate for the customer within Infraspeak
Manage your own customer portfolio
Partner with customers taking ownership right after they are active
Become a trusted advisor to our customers by understanding strategic requirements and implementing solutions
Ensure maximum satisfaction and success of customers in your portfolio
Identify and leverage upselling and cross-selling opportunities
Collect feedback on the product and identify improvement opportunities
Assist in Product Management with feature design, user experience, and road mapping
Occasionally support sales teams with technical demos

Application process

Contact: Carlos Correia Santos

Salary benchmarks

Our take

As facilities and maintenance managers strive to achieve operational efficiency, the need for comprehensive management software is more important than ever. Infraspeak provides an intelligent maintenance and facilities management platform that simplifies data-driven decisions by combining data from legacy systems, IoT devices and third-party software into one platform.

The company’s simple, flexible, and impactful product is used by over 50,000 maintenance teams worldwide, including Siemens, Mitsubishi Electric, Engie, and Intercontinental. Backed by Indico Capital Partners, Caxia Capital, and Innovation Nest, the company’s software has been adopted by a range of industries, from hospitality to healthcare. As the most integrated maintenance management platform in the market, Infraspeak is well set to see continued growth as its focuses on furthering development and expansion.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 6 rounds)

Oct 2024

$20.4m

SERIES B

Jul 2023

$8.5m

SERIES A

Total funding: $45.8m

Company benefits

Flexible Working Hours
Flexible Work Location
Monthly Perks Budget
Free Snacks

Company HQ

Porto, Porto District

Leadership

Felipe Ávila da Costa

(CEO & Co-Founder)

Co-Founder & Board Member of Founders Founders, worked in a variety of roles at UPTEC including Startup Acceleration Program Manager and Technology Center Manager. Founder & former Coordinator at Cooltiva-te, Founder & former Project Leader at Talks 2.0.

Luís Martins

(CTO, VP of Product & Co-Founder)

Former Facility Management Consultant at UPTEC. Previously worked as a Maintenance Software Developer at Avac Piquet, Facility Management Consultant at FEUP, and Technical Assistance Software Development at Cool Heat, Lda.

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