Business Strategy Manager, ServiceNow
Americas GPC Team
$135.3-236.8k
+ Variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$135.3-236.8k
+ Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- We are looking for a candidate who is a highly structured strategic thinker, problem solver, and collaborative team player
- The ideal candidate is a self-starter who can thrive in high-growth, fast-paced environments, working across many stakeholders seamlessly
- If you have a background in business management, project management, business strategy consultancy and rapidly evolving technology businesses, a passion for change, and an ability to work effectively with a diverse and driven global team, then we’d love to hear from you
- 3-5 years of experience in consulting or strategic projects in a Software/SaaS technology company; prior experience as a business manager or consultant preferred
- Evidence of having established programmatic efforts at scale that span across functions
- Effective communicator, able to convey complex ideas in a clear, concise manner
- Strong writing skills and examples of presenting complex business plans and strategies in both PowerPoint and Word
- Extremely strong analytical skills and intellectually curious about data analysis, trends, and insight generation
- Strong interpersonal and communication skills; able to influence and manage multiple extended or virtual teams
- Collaborative team player who also knows how to ‘get things done’
- Ability to learn quickly on a fast-paced team including highly technical areas
- Ability to handle interpersonal relationships professionally, and empathetically
- Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
- Bachelor’s Degree in Business or related field
What the job involves
- We are seeking a highly motivated individual to join ServiceNow as a Business Manager in Global Partnerships & Channels (GPC) supporting our Americas Partner leader, GVP
- This role will be focused on delivering key strategic and priority projects from ideation through to execution and delivery across the GPC ecosystem
- Your work will give you exposure to the GPC leadership team and contribute to our overall strategy and operations to drive success
- This individual should be able to dive deep into solving problems while maintaining a broad perspective
- This is a fantastic opportunity to play a key role in shaping the design of how ServiceNow engages and grows with our Partners
- In this role you will serve as a primary point of contact for the GPC leader
- Lead operational rhythm including weekly pipeline, forecasting, Executive Briefing templates, reporting, cultivating and executing weekly leadership / staff meetings, quarterly all hands, off-sites, and regular cadences with peers and executive leadership
- Own cross-stakeholder alignment across product, sales, marketing, pricing, GTM, customer excellence and other key internal teams
- Identify opportunities for operational excellence that create efficiency, remove obstacles, or create improved processes and approaches to the business
- Proactively sense and identify opportunities to streamline the process and drive consistencies, remove redundancies, and optimize for scale
- Prepare executive level communications and presentations to outline strategic insights, recommendations and outcomes
- Support meeting preparation, follow-ups and ensuring that actions are completed
- Collaborate and co-ordinate across multiple cross functional businesses and stakeholders across the GPC ecosystem and more broadly throughout ServiceNow to achieve results
- Partner with other business managers and chiefs of staff to ensure alignment across the GPC organization
- Create strong cross-functional relationships with key business partners across the sales, customer success, corporate strategy and product organizations
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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