Customer Support Analyst, iSpot
$68.7-82.8k
Real-time TV advertisement analytics
Be an early applicant
Real-time TV advertisement analytics
201-500 employees
Be an early applicant
$68.7-82.8k
201-500 employees
Company mission
To unify ad measurement across creative, audience and outcomes to drive optimal video advertising performance for our customers.
Role
Who you are
- Immigration / Work Authorization Notice: Applicants must be currently authorized to work in the United States. iSpot is not able to sponsor or take over sponsorship of an employment visa for this position at this time
- Technical/Coding Aptitude: Practical experience or education in coding/scripting (e.g., SQL, Python) or working with an Engineering team. You must be comfortable navigating databases, interpreting bug/error communications and running basic queries
- Platform Proficiency: Direct experience working within the Zendesk platform for ticket management, alongside JIRA, Salesforce, and Confluence
- Data Verification: Experience verifying data delivery, analyzing API usage, or creating digital tracking/pixels is highly preferred
- Professional Writing & Communication: Exceptional written communication skills with a proven ability to translate highly technical concepts or numerical methodologies into clear, customer-friendly explanations
- Speed & Adaptability: A fast learner who thrives in complex, rapidly growing environments and can easily adjust as company products and priorities evolve
- Critical Thinking: Strong analytical storytelling and numerical reasoning skills—you know how to look at data through multiple lenses to solve problems
- Proactive Optimization and Teamwork: A self-starting mindset with a natural inclination toward continuous improvement for both yourself and the team
- Attention to Detail: Highly organized, detail-oriented, and motivated by the satisfaction of systematically working through and clearing out a daily queue of diverse tasks
- If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway!
What the job involves
- ISpot.tv is looking for a Customer Support Analyst to join our team. In this role, you will be working with multiple Internal teams and External stakeholders to create an exceptional experience for our enterprise clients
- This role requires a unique blend of product specific knowledge, technical expertise and exceptional professional writing skills as the team serves as one of the main point of contact for our large book of enterprise clients
- Own and manage a daily, task-based Zendesk ticket queue, delivering a guaranteed 24-hour response time and a 1–2 business day resolution rate across all accounts
- Provide an exceptional level of customer service while maintaining high-velocity throughput on a wide variety of tasks
- Evaluate, troubleshoot, and replicate complex UI bugs and data discrepancies; accurately document findings and escalate unresolved issues to Product Integration (PI) and Engineering via JIRA within 24 hours
- Utilize MySQL databases to perform backend data verification and isolate root causes of client-reported data issues
- Assist with pixel creation, deployment troubleshooting, and cross-platform data delivery verification using internal tools
- Provision APIs, manage Devsite access, and handle technical account lifecycle operations (new account setup, access changes, deactivations) across our core platforms (Ace, iSpot, 605)
Our take
New streaming platforms and CTV provide novel data, with great potential to improve advertising engagement. However, information such as how many times an ad was aired and watched, whether viewers were captivated, and how relevant it is to their viewing preferences can still be difficult to access.
iSpot provides an ad measurement platform for TV, streaming platforms, and DSPs, allowing businesses to measure the success of their marketing campaigns in real time. The platform provides information such as brand recognition, purchase intent, likeability, and audience relevance, allowing businesses to benchmark this information against competitors.
Whilst other marketing platforms tackle similar obstacles, iSpot uniquely categorizes its data into insights that are easily understood and actioned. The company has ensured that its services are integrated with other 300 major streaming platforms and DSPs, futureproofing itself for the new wave of TV viewers, and in 2026 launched an agentic AI platform to augment its offering.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2022
$325m
GROWTH EQUITY VC
Sep 2018
$30m
SERIES C
Total funding: $382.8m
Company benefits
- Healthcare: iSport offers two medical and dental plans for employees and their dependents as well as vision insurance. Employees may elect comprehensive individual coverage for medial, dental and vision for only $35/month
- Equity: Stock options are awarded upon hire. Additional grants may be rewarded during the compensation planning cycles
- Financial Wellbeing: iSport offers 401(k) and Roth 401(k) with a discretionary employer annual match. A tax advising benefit is offered via Carta. Short and long-term disability coverage and Life and AD&D insurance are also offered
- Health & Wellbeing: Virtual wellness classes, company wide wellness challenges, onsite health fair, as well as employee assistance program (EAP) are all offered as a way of supporting your health and wellbeing
- Tuition Reimbursement: Unlimited access to a comprehensive learning platform and tuition reimbursement to help advance your career at iSpot
Company HQ
West Lake Sammamish, Bellevue, WA
Leadership
Sean Muller
(Founder & CEO)Experience as CTO and Vice President of Product Development for eNom, Inc. Was also COO of MediaNet Digital, Inc. from 2008 to 2011.
Share this job
View 3 more jobs at iSpot