Accountant, Eptica
Customer engagement management software
Be an early applicant
Customer engagement management software
21-100 employees
Be an early applicant
21-100 employees
Company mission
To act as an extension of customer service teams by helping them develop customer relationship strategies, deliver high-quality, quick and personalised interaction with your customers.
Role
Who you are
- Minimun 3-year experience in General Accounting and tax preparation
- Knowledge and experience of using accounting system Great Plains or similar
- Intermediate Excel skills (VLOOKUPs/Pivot tables)
- Excellent communication skills
- Ability to apply problem-solving techniques to day to day operations
- Methodical, attentive to detail, and able to process a large volume of transactions
- Ability to organize, prioritize and work under pressure to meet demanding deadlines
- Self-motivated with a strong and flexible attitude towards work
- Able to work under pressure and make decisions – flexible and adaptable
- Fluent in Spanish and English. Desirable, Portugues, French, and Italia
What the job involves
- This is a Hybrid role from our Barcelona office reporting to the Accounting Manager
- Responsible for and a contributor to the monthly and quarterly closing process as it relates to Bank Transactions, Payroll, Accruals, Deferred Expenses, I/C and Taxes
- Monthly close review and B/S accounts Reconciliations except for AR and AP accounts
- Fixed Assets
- Payroll:
- Monthly payment process until release: manage monthly variances (on call, overtime, discounts (benefits payable by employee, terminations, …)
- Manage monthly Employee benefits
- Ensure compliance with any local Payroll payments obligation, include taxes
- Payroll accruals: commissions, vacations, bonus
- Ensure compliance with local Tax obligation (VAT and WH taxes)
- Ensure compliance with any local accounting obligation
- Cash Management (bank account control)
- I/C Processing and control of balances
- INE inquests
- Assisting with the provision of schedules in support of the year-end statutory audits
- Local Administrative support
Our take
Communicating with customers to solve problems is essential to the customer retention of a company, but telecommunication teams struggle to keep up with the massive volume of requests received on different platforms. Whilst automation technology is used by many telecommunication services to automate common scenarios, such solutions are often frustrating to use due to rudimental voice recognition and have an overall lack of flexibility.
Eptica provides customer support and engagement management software, allowing businesses to deliver efficient multi-channel customer service systems that leverage automation to reduce bottlenecks. The company's solutions include AI chatbots and multi-channel video chat tools, in addition to a platform called Vecko for gathering customer experience data to facilitate the personalisation of every conversation.
Whilst many companies are already leveraging automation and personalisation throughout customer experiences, Eptica has recognised that succeeding in this depends on covering all communication platforms. Through its multi-channel approach, personalisation tools, and AI-driven automation solutions, the company aims to help its clients support every customer throughout their entire customer journey with flexibility, without having overworked telecommunication teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2012
$8.2m
LATE VC
Aug 2005
$2m
SERIES C
Total funding: $12.6m
Company HQ
Notre-Dame-des-Champs, Paris, France
Leadership
Stephen J Sadler
(CEO & Chairman)Previously CEO of Geac and VIP CIS of Loblaw Companies Limited.
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