Director of Customer Success, Motive
CA$265-364k
Fleet management platform for trucks
Be an early applicant
Fleet management platform for trucks
1001+ employees
Be an early applicant
CA$265-364k
1001+ employees
Company mission
To connect the world’s trucks.
Role
Who you are
- 10+ years of experience successfully leading regionally distributed teams, ideally in a B2B SaaS environment with roles in Sales, Account Management and Customer Success
- 10+ years leading geographically distributed teams in B2B SaaS, across Sales, Account Management, and Customer Success
- Strong passion for Customer Success and alignment with Motive’s mission and customers
- Proven ability to manage teams within budget and allocate resources effectively
- Experience with sales pipeline management
- Demonstrated success driving cross-functional initiatives through influence, not direct authority
- Excellent interpersonal skills, customer empathy, and executive-level relationship management, including escalations
- Ability to operate effectively in fast-paced, cross-functional environments with multiple priorities
- Expertise in negotiation, legal, and procurement processes
- Bachelor’s degree required; MS or MBA preferred
- The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations
- It is Motive's policy to require that employees be authorized to receive access to Motive products and technology
What the job involves
- As the Director Customer Success for Canada, you will use your superior account management expertise to scale processes and strategies that will support Motive’s smallest to largest and most complex customers
- You will help initiate, guide and be the guardian of the action plans that add to, and maintain, Motive’s exceptional growth
- Your success will be highly visible at the board level and be directly measured by Net Revenue Retention, Expansion ARR and NPS
- Crucial member of the Canadian GTM leadership team, helping guide and shape the future of the department and contributing to the future of the wider business
- Lead an organization of managers responsible for leading Customer Success Managers and Enterprise Account Managers who drive the widespread adoption, value confirmation and ultimately renewal and expansion of Motive technology across our Enterprise Customer base
- Ensure segment level playbooks, strategy and programs are in place to ensure our client’s goals are met while simultaneously carrying a team quota to reach our organization’s revenue goals
- Partner with the Engineering, Product, Enablement, Sales and Technical Support teams to ensure positive customer outcomes
- Identify opportunities for continuous improvement including evolving processes, playbooks, setting OKRs and guiding the broader customer journey
- Build and develop an efficient organization that maintains a high standard of excellence while providing exceptional support and success to customers
- Hire and nurture new talent into our world-class Customer Success organization by building a pipeline of exceptional candidates, establishing rigorous interview standards, setting high expectations on performance and providing constructive feedback
- Be an expert at leading best practices in change management for both our team and clients while finding ways for CSMs to deeply understand our customer’s objectives and become strategic trusted advisors by determining how to define, drive and demonstrate client value (ROI)
- Align with Sales and Marketing on expansion opportunities including hand-offs and CSM roles in the sales cycle to drive a predictable upsell and expansion
- Mentor, assist with account planning, performance management, metric pacing, pipeline generation, and forecasting for all team members
- Maintain relationships with executives at our largest partners
Our take
Trucking is a huge but fragmented industry that was largely ignored by Silicon Valley until companies such as Motive (formerly KeepTruckin) came along. The integrated fleet management platform acts as air traffic control for trucks, bringing drivers online and into the 21st century.
The company offers both hardware and software solutions to freight companies, allowing them to manage their fleet and keep their drivers safe. One of these solutions is an AI-powered dashcam that detects unsafe driving behavior in real time and instantly alerts the driver.
The platform, which is used by over 120,000 companies, from small businesses to Fortune 500 enterprises, received $150 million in VC in 2025, which is being used to accelerate its investment in AI and grow its enterprise capabilities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2022
$150m
SERIES F
Jun 2021
$190m
SERIES E
Total funding: $567.3m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Obaid Khan
(Co-Founder & Board Member)Studied Political Science and Government at University of California before founding KeepTruckin in 2013.
Shoaib Makani
(Co-Founder & CEO)Studied Government & Economics at LSE. Analytics Intern at Yahoo. Worked for a year at Google as APMM. Went on to work in Business Development at AdMob.
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