Account Manager, Lightspeed
Golf
+ Equity Options
More information about location
Point of Sale & commerce platform
Open for applications
Point of Sale & commerce platform
1001+ employees
Open for applications
+ Equity Options
More information about location
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- Experience managing an extended and complete sales cycle
- Strong emphasis on ensuring customer satisfaction
- Passion for working with people, understanding their unique business needs, and showing how to increase and optimize the output of their business
- Bilingual in English and French (spoken and written) is strongly preferred
- Experience working with major corporations and maintaining SLAs
- Well versed on/and passionate about the golf industry
- Consultative, analytical, and solutions-oriented
- Highly self-motivated, disciplined, and organized
- Results and metric-driven
- A sense of adventure and an entrepreneurial spirit
- We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
What the job involves
- Lightspeed is looking for an Account Manager to join our Golf team in North America
- We are ideally looking for someone Bilingual in Montreal, Quebec (but we are also open to remote candidates within Canada)
- In this role, you will manage a portfolio of golf course customers and help them get the most value from the Lightspeed platform
- You’ll work closely with operators and club managers to increase product adoption, grow revenue within accounts, and ensure long-term customer success
- This is a highly relationship-driven role where you’ll combine consultative selling, customer success, and industry expertise to support some of the best golf courses across North America
- Proactively reach out to customers in your portfolio to drive up product usage and add-ons. Expand the usage of the many modules Lightspeed Golf offers Identify and address churn risks, and ensure adoption of new product launches
- Ensure a successful utilization of the software by defining success criteria with your customer, with the help of internal teams where applicable (Sales, Services, Support, Product)
- Provide a point of escalation for any issues our large customers may encounter
- Perform various projects and initiatives to improve our customer’s experience with Lightspeed which would increase CSAT
- Identifying opportunities for reference accounts/marketing case studies from your portfolio. Performing regular reporting on the state of your portfolio, and ensuring high CSAT/NPS of clients
- Stay up to date on the Lightspeed product, new processes, new add-ons
- Be the voice of the customer – and flag product requests to the appropriate teams
- Be involved in team and/or region wide initiatives, and on continual improvements to how we communicate and work together
- Provide best practices to customers regarding POS and management
- Keep up to date with industry best practices
- Work with the appropriate teams to continue to develop and improve our Customer Success and Account Management processes
- Conduct scope calls (when needed) pre-sale to determine customer requirements and set up needs
- Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
45 people
Matthew Passmore, Field Implementation Team Lead
Insights
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
Share this job
View 82 more jobs at Lightspeed