Technical Program Manager, Octave
$109.7-135.5k
Salary range dependent on candidate location. Plus stock options
Specialized therapy, coaching & workshops
Open for applications
Specialized therapy, coaching & workshops
501-1000 employees
Open for applications
$109.7-135.5k
Salary range dependent on candidate location. Plus stock options
501-1000 employees
Company mission
To create a new standard for mental health care that's both accessible to people and sustainable for providers.
Role
Who you are
- 4+ years of experience supporting internal operations or program management in a technology-driven environment
- 2+ years of experience writing and running SQL queries to support analysis and troubleshooting
- Experience working closely with engineering teams on technical requirements and delivery
- Experience using project and program tools such as Jira
- Proven success leading cross-functional programs or integrations involving external stakeholders
- Builds strong, trusting relationships across teams and functions
- Communicates clearly and compassionately with both technical and non-technical audiences
- Highly organized and skilled at managing multiple programs and priorities simultaneously
- Deep understanding of APIs, integrations, data flows, and system design
- Combines attention to detail with a focus on broader business impact
- Driven by curiosity to understand how systems work and why they break
- Continuously seeks ways to improve products, processes, and operations
- Speaks truth with empathy and integrity
- Prolonged periods sitting at a desk and working on a computer
- Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
- Must be able to observe and communicate information on company provided laptop
- Move up to 10 pounds on occasion
- Must be eligible to work in the United States without sponsorship now or in the future
What the job involves
- The Technical Program Manager will focus on partner integrations and cross‑team coordination
- In this role, you will lead the planning, execution, and governance of technical programs involving external partners
- You will bridge gaps between engineering, product, operations, and partner stakeholders to deliver high‑quality solutions on schedule
- You will manage partner onboarding, integrations, testing, and ongoing operations, ensuring alignment and accountability across all parties
- Define and manage program roadmaps, milestones, and success criteria for partner integrations and related product initiatives
- Coordinate cross-functional teams to align on requirements, dependencies, timelines, and deliverables
- Lead partner onboarding, technical integrations, and launch readiness, ensuring minimal disruption to user experience
- Manage test plans, run bug bashes, and oversee validation cycles to ensure all critical use cases are thoroughly tested before launch
- Drive continuous improvement of alignment, communication, and support processes to strengthen long-term product success
- Create and maintain documentation, training materials, and scalable onboarding resources for internal users and partners
- Support users by troubleshooting issues, managing escalations, and communicating updates clearly and promptly
- Investigate and document feature requests and bugs, using sound judgment to escalate or prioritize where appropriate
- Facilitate recurring syncs, status updates, and stakeholder reviews with clear agendas, notes, and action tracking
- Continuously refine coordination workflows, playbooks, and best practices to improve team efficiency and partner collaboration
- Monitor and report on partner performance, SLAs, and KPIs to inform ongoing improvements
- The below values drive our day-to-day operations
- We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves
- People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen
- No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better
- Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger
- Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow
- Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them
- There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level
Our take
With roughly 50 million adults suffering from mental illness in the United States, a new generation of startups are aiming to help people ease conditions like depression, grief, anxiety, and stress, by increasing access to mental health care.
Octave is one of these companies, classing itself as a national behavioral health practice. It offers therapy, coaching, and group classes both virtually and through in-person sessions, with virtual services available in a number of US states. And because of its strong relationship with insurance providers, 96% of Octave clients use insurance, making mental health care more accessible and affordable for a wider range of individuals.
In just a short time, Octave has experienced impressive growth, tripling the number of clients it serves by transitioning its in-person offerings online and launching an exclusive virtual therapy and coaching practice. This continued success is driven by strategic partnerships and an expanding network, with a clear focus on growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2024
$5m
LATE VC
May 2023
$52m
SERIES C
Total funding: $125.3m
Company benefits
- Company-sponsored life insurance
- Disability and AD&D plans
- 401k Retirement
- Medical, dental and vision
- FSA & HSA
- Dependent care and commuter/parking options
- Generous PTO
- Paid parental leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Sandeep Acharya
(Founder & CEO)Obtained an MBA from Harvard and then joined Bain as a Senior Associate Consultant. Eventually became VP of Bain Capital, and was also VP of Strategy at One Medical Group.
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