Enterprise Customer Success Manager, Guesty
$90-100k
OTE
Property management software for short-term rentals
Be an early applicant
Property management software for short-term rentals
501-1000 employees
Be an early applicant
$90-100k
OTE
501-1000 employees
Company mission
To make the jobs of property management companies easier.
Role
Who you are
- 5+ years of experience in Customer Success, Account Management, or related roles, preferably in enterprise SaaS
- Proven track record of managing high-value accounts and driving revenue growth
- Strong commercial acumen with experience in upselling and contract negotiations
- Excellent executive presence and communication skills
- Data-driven mindset with the ability to translate insights into action
- Experience working cross-functionally in a fast-paced environment
- Experience in hospitality and property management tech a plus
What the job involves
- We are seeking a proactive Customer Success Manager in Americanos to join our team. In this role, you will partner closely with mid-market customers as a trusted advisor, playing a key role in driving customer satisfaction, long-term retention, and revenue growth
- Own Strategic Customer Relationships
- Serve as the primary point of contact for enterprise customers, building strong executive-level relationships and acting as a trusted advisor
- Drive Customer Retention
- Proactively manage account health, mitigate risks, and ensure consistent delivery of value to achieve high gross retention rates
- Increase Net Dollar Retention (NDR)
- Identify and execute on opportunities to expand account value through cross-sell, upsell, and increased product adoption
- Lead Account Growth & Expansion
- Partner with Business Program Managers to drive upsell and expansion opportunities, including renewals, contract expansions, and multi-year agreements
- Customer Engagement & Adoption
- Develop and execute success plans that drive product usage, feature adoption, and measurable business outcomes
- Executive Business Reviews (EBRs)
- Conduct regular business reviews with stakeholders to align on goals, demonstrate ROI, and uncover growth opportunities
- Risk Identification & Mitigation
- Monitor customer health signals and intervene early to prevent churn or contraction
- Voice of the Customer
- Advocate for customer needs internally, influencing product, support, and go-to-market teams
- Cross-Functional Collaboration
- Work closely with Sales, Product, Support, and Marketing to deliver a seamless customer experience
Application process
- *RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED*
Our take
The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.
Guesty is doing this by building "Salesforce for property management". By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.
Since raising investment, Guesty has been focusing on US, European and Australian expansion whilst also enhancing its product. The startup is also developing products for other types of property, including multi-unit listings and aparthotels, and has launched "Agent Hub", which it calls the first property management system to be built as a coordinated system of AI agents.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2024
$90m
LATE VC
Apr 2024
$130m
SERIES F
Total funding: $500.4m
Company HQ
Covina, CA
Leadership
Amiad Soto
(CEO & Co-Founder)Industrial Engineering graduate from Tel Aviv University. Guesty arose from their time struggling as an AirBnb host.
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