Senior Customer Success Engineer, Common Room
$170-205k
+ Equity
Customer intelligence platform for go-to-market teams
Open for applications
Customer intelligence platform for go-to-market teams
101-200 employees
Open for applications
$170-205k
+ Equity
101-200 employees
Company mission
To transform how organizations connect with people.
Role
Who you are
- 5-8 years in technical customer-facing roles (CSE, Solutions Engineer, RevOps, TPM, Technical Implementation)
- Deep expertise with CRMs and Integrations
- Experience navigating attribution, data definition, or ROI conversations with enterprise stakeholders
- Proven track record building leverage through documentation, templates, and process improvement
- Demonstrated ability to own outcomes in ambiguous technical environments
- Familiarity with SQL and a programming language such as Typescript/Python/etc. (preferred)
- Experience with GTM tools, Customer Intelligence platforms, or RevOps technology (preferred)
- You think in systems, not tickets
- You navigate ambiguity with confidence when there's no objectively "right" answer
- You build trust in uncertainty and help customers move forward when data definitions are evolving
- You enable others to succeed through documentation, teaching, and upskilling teammates
- You balance technical correctness with customer urgency
- You proactively identify patterns and see systemic issues behind individual escalations
- You communicate with clarity and translate technical complexity for non-technical stakeholders
- You care deeply about customer outcomes and sustainable, scalable delivery
What the job involves
- As a Senior Customer Success Engineer at Common Room, you are the technical backbone of post-sales success
- The expert who ensures that our enterprise customers get maximum value from the platform by designing scalable systems, resolving technical blockers, owning custom data pipelines, navigating nuanced attribution conversations, and building tools and processes that enable our Implementation and CS teams to scale
- Serve as the primary post-sales technical expert on key accounts
- Troubleshoot and resolve complex issues across custom integrations and data pipelines
- Act as a technical escalation point during onboarding and post-launch
- Facilitate alignment with stakeholders on how to measure and attribute value
- Bring clarity to RevOps, Marketing, and Sales Ops on ambiguous data questions
- Maintain customer trust when technical answers aren't black-and-white
- Create reusable templates, playbooks, and documentation that reduce cycle time
- Identify patterns across escalations and advocate for permanent Product fixes
- Maintain a technical knowledge base that enables teams to self-serve
- Support IMs on complex onboarding projects requiring deep technical expertise
- Partner with CSMs to ensure technical issues do not hinder adoption or value realization
- Own recurring technical issues post-launch
- Represent customer voice in technical product discussions
- Collaborate with Product & Engineering on bug triage, feature requests, and release readiness
- Drive systemic improvements based on common patterns observed across customers
- Technical escalations are resolved within days, not weeks
- Attribution conversations build trust and alignment rather than create conflict
- Product prioritizes fixes based on CSE-identified patterns and data
- Customers view you as a strategic technical partner
- The team delivers faster, more predictable onboardings because of the systems you've built
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in efficiently aggregating and acting upon this feedback. Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
At its core, Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in this evolving landscape.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company HQ
Central Business District, Seattle, WA
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
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