Senior Staff Site Reliability Engineer, ServiceNow
Veza
$165.5-289.6k
+ Equity (when applicable) + Variable/incentive compensation
3 days a week in office (Redwood City, CA)
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$165.5-289.6k
+ Equity (when applicable) + Variable/incentive compensation
3 days a week in office (Redwood City, CA)
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- BS degree in Computer Science or related field (or equivalent practical experience)
- 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering
- Proven track record leading large-scale, cross-team infrastructure projects from conception to production
- Demonstrated ability to work autonomously on ambiguous projects with tight deadlines
- 5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation
- Expert-level experience with Kubernetes, Helm, Linux, and Terraform
- Strong experience with GitOps model, distributed version control, and CI/CD pipelines
- Proficiency with monitoring tools (Prometheus, Grafana, DataDog)
- Strong programming/scripting skills (Python, Go, Bash) for automation
- Deep understanding of distributed systems, microservices, and reliability patterns
- Experience with Bazel and CueLang a plus
- Hands-on experience with at least one major compliance framework (SOC 1/2, ISO 27001, FedRAMP Moderate/High) through an audit cycle
- Exceptional ability to articulate complex technical concepts to diverse audiences
- Track record of driving technical change across organizational boundaries
- Successfully delivered multiple complex projects under tight deadlines
- Strong customer service orientation with patience and empathy
- Thrives in ambiguous environments and makes progress without perfect information
- Hands-on, "can do" attitude with bias for action
- Low ego and high intellectual curiosity
- Comfortable working across time zones
- Self-motivated with strong ownership mentality
What the job involves
- We are seeking an exceptional Sr Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization
- You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment
- You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake
- We are building the next generation identity security platform for the multi-cloud era - will you join us?
- Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy
- Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines
- Architect and deploy solutions for Cloud Prem and SaaS customers at scale
- Drive technical innovation and establish SRE best practices across the organization
- Respond to critical incidents, lead root cause analysis, and implement long-term resolutions
- Develop automation solutions to streamline operations and reduce manual workload
- Participate in on-call rotation and ensure effective incident handoff and documentation
- Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives
- Communicate complex technical concepts effectively to technical and non-technical audiences, including executives
- Influence technical decisions across teams through thought leadership and demonstrated expertise
- Build consensus and drive adoption of new tools, processes, and architectural patterns
- Provide tier 2/3 technical support to enterprise customers for complex troubleshooting
- Work directly with customer technical teams to resolve deployment, configuration, and integration challenges
- Conduct technical onboarding and provide expert guidance on platform architecture and best practices
- Create customer-facing documentation, troubleshooting guides, and run-books
- Lead customer calls and technical discussions as a trusted advisor
- Team Development
- Mentor SRE and engineering team members, elevating technical capabilities
- Foster a culture of reliability, operational excellence, and continuous improvement
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 55 more jobs at ServiceNow