Enterprise Customer Success Manager, Arctic Shores
£50-55k
+ Annual bonus + Share Options scheme
Mid and Senior level
London
Manchester
2+ days a week in office
Behaviour-based assessments for recruitment
Job no longer available
Behaviour-based assessments for recruitment
21-100 employees
B2BArtificial IntelligenceRecruitmentData Analysis
Job no longer available
£50-55k
+ Annual bonus + Share Options scheme
Mid and Senior level
London
Manchester
2+ days a week in office
21-100 employees
B2BArtificial IntelligenceRecruitmentData Analysis
Company mission
To give every individual the opportunity to show their potential, and every employer the means to see it.
Role
Who you are
- This role is ideal for someone who loves value-led consulting and solution design, who enjoys shaping thinking inside large organisations, and who is comfortable driving commercial outcomes through insight, influence, and strong relationship-building
- This role may be a great fit for you if you’ve built your skills in customer success, but also in areas like consulting or professional services, business psychology, account management, sales, strategic HR roles –– or something different altogether!
- Excel at navigating complex stakeholder landscapes and are great at building alignment, commitment, and momentum across different groups with competing priorities
- Are a clear, confident communicator comfortable engaging senior stakeholders across Talent Acquisition, HR, and business leadership, using data and insight to influence decisions
- Are commercially confident and comfortable owning renewals, builing proposals, and spotting/scoping expansion opportunities and keeping up momentum to get projects and deals over the line
- Can think critically about how to drive adoption of new tools and ways of working across organisations and know how to connect value and adoption to commercial results
- Love consultative, solution-focused work — diagnosing challenges, designing strategic approaches, and communicating impact in a way that resonates with senior leaders
- Thrive in a fast-paced, agile environment where you have ownership and room to think creatively, with experienced subject matter experts to call on for advice
- Have a genuine interest in psychology, talent strategy, or how organisations make better hiring decisions, even if you’re not a subject-matter expert yet
- Get energy from operating in a fast-moving, agile environment where you have autonomy and clear accountability for outcomes
- Care deeply about fairness, inclusivity, and improving the world of work
- At Arctic Shores, we hire for potential — not just experience. We know that skills can be learned, and that diverse perspectives make us stronger
- What matters most is that you bring the transferable skills to drive both customer impact and commercial outcomes
- If most or all of that sounds like you –– even if you’re not from a customer success background –– don’t let that stop you applying
- If you bring the right commercial mindset, curiosity, and relationship-building skill, you’ll feel right at home
What the job involves
- As we continue to scale across enterprise and mid-market clients, we’re looking for an Enterprise Customer Success Manager to help our customers adopt modern, data-driven hiring approaches — and translate that value into commercial success
- Someone who combines strong commercial acumen with empathy, insight and strategic thinking to help organisations adapt their hiring for the AI era
- You’ll manage a portfolio of our most complex enterprise partners and high-growth potential mid-market accounts — helping them adopt a behavioural-science-led approach to hiring across their organisations and achieve measurable ROI
- By driving adoption, navigating complex stakeholder landscapes, and influencing at senior levels, you’ll ensure Arctic Shores becomes a critical part of how they identify talent for the future
- Drive adoption, utilisation, and measurable ROI across a portfolio of enterprise and mid-market customers — ensuring they achieve meaningful, sustained outcomes
- This is the foundation of your commercial success and a key driver of your NRR and GRR performance
- Act as a trusted advisor to senior stakeholders in Talent Acquisition, HR, and the wider business — shaping hiring strategies, influencing decisions with data and insight, and navigating complex organisations to build momentum and alignment
- Own renewals and expansion opportunities end-to-end, using value-based conversations, compelling proposals, and strategic negotiation to deliver revenue growth, protect retention, and unlock new areas of impact
- Proactively identify risks and opportunities by analysing customer data, usage patterns, and engagement signals — enabling early intervention and strong performance across portfolio health and adoption metrics
- Diagnose challenges and design solutions that reduce barriers to adoption, embed behavioural science into hiring processes, and expand Arctic Shores’ footprint across customer organisations
- Forecast confidently and accurately, maintaining clear visibility of your renewal and expansion pipeline and grounding every projection in tangible evidence of adoption, value, and stakeholder commitment
- Create customer advocates, collaborating with Marketing to develop case studies, success stories, and champions that strengthen our presence in the hiring and talent ecosystem — contributing to advocacy and referenceability goals
- Work cross-functionally with Product, Professional Services, Sales, and the wider GTM team to continuously refine how we deliver and scale customer value — ensuring customer insight shapes product strategy, delivery models, and future growth
Application process
- Applications will close at 10am on Monday 1st December
- Take our assessment, which evaluates “skill-enablers” – the cognitive and personality traits that show how you’re likely to think, learn, and interact at work
- Answer a few short questions in an asychronous video interview –– we want to know more about what gets you excited about this role and give you a chance to showcase some of your transferable skills
- Upload your CV - we need this for contact information and to give us a flavour of your background but really we’re less interested in its contents than we are in the answer to your questions and what we learn about your potential from our assessment
- From there, we’ll invite you to a 30 minute coffee chat with our Head of Customer Success or CRO to talk about your ambitions, values, and how you like to work, and to give you a chance to ask any questions before completing our final competency-based interview in person where we’ll ask you to complete a few short tasks to showcase your skills
- Have questions before you apply? Feel free to reach out to Jess, our Head of Customer Success, on LinkedIn
- If you’d like to use AI tools like ChatGPT to support you in your application, feel free –– but remember we want to see the real you
- We value authenticity and want to understand who you are and what your unique experiences will bring to Arctic Shores
- We’re all for innovation, so feel free to use AI to structure your thoughts, polish your application, and brainstorm ideas, but we do recommend that you ensure the final application reflects your journey and your skills (otherwise you’ll just be saying the same thing as everyone else!)
Our take
With the vision to creating a more diverse and fulfilled workforce, Arctic Shores combines neuroscience, AI, and game technology to help companies make more objective and informed hiring choices, and people make better career decisions.
The company's science-backed and user-centric psychometric assessments disrupt the candidate selection process by putting more value on "soft-skills". The tests generate behavioural insights, and can be used to reduce the barriers to entry for talent, widen hiring pools, increase excellence, and save both time and money for recruiting companies.
Arctic Shores has attracted customers including the likes of BBC, PwC, Siemens, and Capita, and has partnered with other innovators in the space including SmartRecruiters and Teamtailor. Considerable funds raised by the company will enable it to expand into Europe, delivering more productive, engaged recruiters, and faster, fairer hires to companies throughout the region.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2023
$7.7m
SERIES B
Sep 2019
$5.5m
SERIES A
Total funding: $13.2m
Company benefits
- 28 days holiday per year, plus public holidays. You'll also get an additional day for every year's service at Arctic Shores, up to four years
- Private medical and mental health cover with Vitality for all our Explorers, as well as 2 mental wellbeing days each year
- Aviva pension scheme, offering 3% employer and 5% employee contributions (calculated on full salary)
- Personal Development budget
- Share Options scheme
- Cycle2Work scheme
- Flexible & remote working
- Hubs in central London and Manchester
- A laptop, monitor, and anything else you need to work comfortably and productively
- One "Own Day" each month – a day for you to work on a personal project, to read, research, or develop new skills
Company HQ
Central Retail District, Manchester, UK
Leadership
Robert Newry
(Managing Director)Previously Director of Operations at Ricoh HK for 2 years. Co-founded NewField IT.
Safe Hammad
(CTO)Previously worked as a Senior Technology Analyst at Goldman Sachs, and as a Software Developer at Bank of America Merrill Lynch.
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