Renewals Associate, Elastic
$106.7-168.7k
OTE
$74.7-118.1k
BASE
70/30 pay mix (base salary / target variable). In addition to cash compensation, this role is currently eligible to participate in Elastic's stock program
Open source platform powering search, observability, security, and more
Be an early applicant
Open source platform powering search, observability, security, and more
1001+ employees
Be an early applicant
$106.7-168.7k
OTE
$74.7-118.1k
BASE
70/30 pay mix (base salary / target variable). In addition to cash compensation, this role is currently eligible to participate in Elastic's stock program
1001+ employees
Company mission
To help turn endless data possibilities into real results with the power of Search AI.
Role
Who you are
- Proven experience in a customer-facing role, ideally within renewals, account management, or sales support for a SaaS subscription business
- Strong understanding of renewal processes and best practices
- Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and trust with customers
- A meticulous approach to forecasting and data management, preferably with experience using SFDC
- Ability to independently manage a high volume of accounts and prioritize tasks effectively
- A passion for technology and a desire to understand how Elastic's solutions empower businesses
- Enthusiasm for the Open Source model and an appreciation for the community relying on our solutions
Desirable
- Prior experience in a renewals-specific role
- Familiarity with Enterprise Search, Log Analytics, Security, APM, or Cloud solutions
- Experience in selling within an Open Source model
What the job involves
- This is a crucial role within our customer success organization, focused on ensuring the continued partnership and satisfaction of our valued customers
- You'll be instrumental in securing renewals, identifying expansion opportunities, and contributing directly to Elastic's sustained growth as we empower companies through cutting-edge search technology and analytics
- Manage a portfolio of customer accounts, proactively engaging to ensure timely and successful renewals of Elastic subscriptions
- Develop strong relationships with customers, understanding their evolving needs and demonstrating the continued value of Elastic's solutions
- Identify opportunities for account expansion and collaborate with the sales team to facilitate upsell and cross-sell initiatives
- Serve as a primary point of contact for renewal-related inquiries, working closely with customers to address any concerns or challenges
- Accurately forecast renewal rates and provide regular updates on renewal pipeline status
- Collaborate with various internal teams, including sales, customer success, and legal, to ensure a seamless renewal process and an exceptional customer experience
- Educate customers on new features, product updates, and how Elastic's AI-powered search solutions can further enhance their operations
Our take
Organizations are dealing with exploding data volumes increasingly sophisticated cyber threats, and the growing expectation tha ttechnology should help act on problems, not just report them. Ai is moving from experimentation into real operations, especially in security and observability where speed and context are critical. So now, both enterprises and governments are looking for simpler, shared platforms that sale easily and reduce complexity rather than add to it.
And Elastic sits at the intersection of these needs with its Search AI Platform that helps organizations turn large amounts of structured and unstructured data into clear insights and actiontions across search, security, and observability. Elastic's strength lies in its open, flexible approach, which breaks down data silos and provides a context people and AI systems need to make daster, better decisions. The goal is straightforward: help teams see what's happening, understand it quickly, and respond confidently.
Recently, the company worked with CISA to deliver a unified, cloud-based SIEM for US federal agencies, this highlights strong trust in Elastic's security and scalability. Alongside this, its AWS Agentic AI Specialization also reflects leadership in making autonomous AI system practical and reliable. Together, these milestones position Elastic well for the future, as organizations increasingly rely on shared platforms and intelligent systems to manage ris, complexity, and growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2016
$58m
SERIES D
Jun 2014
$70m
SERIES C
Total funding: $162m
Company benefits
- Toast to your health: Fully paid health coverage for you and your family, in many locations.
- Craft your calendar: Flexible location and schedule for most roles.
- Create space for you: Distributed by design workforce, plus generous number of vacation days each year.
- Embrace parenthood: Minimum of 16 weeks of parental leave, plus generous family formation benefits.
- Give back your time: 40 hours each year to use toward volunteering with organizations and causes you’re passionate about.
- Amplify your impact: Double your charitable giving — we match donations up to $1500 USD (or local currency equivalent).
Company HQ
Union Square, San Francisco, CA
Leadership
Ashutosh Kulkarni
(CEO)Ashutosh joined Elastic in 2021 as CPO, becoming CEO in 2022. Prior to this, he was an EVP and CPO of Enterprise at McAfee, a Senior VP and GM of Web Performance and Web Security at Akamai Technologies, and a Senior VP and GM of Informatica Cloud at Informatica.
Shay Banon
(Co-Founder & CTO)Shay co-founded Elastic in 2012 and has served as the CTO since.
Navam Welihinda
(CFO)Prior to joining Elastic in 2025, Navam was the CFO at Grammarly. He also spent nearly 8 years at HashiCorp as VP of Finance and CFO and was the Head of Finance, Compose at IBM for 1 year.
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