Senior IT Support Specialist, OpenGov
$100-121k
OTE
5 days a week in office
Cloud ERP software for the public sector
Be an early applicant
Cloud ERP software for the public sector
501-1000 employees
Be an early applicant
$100-121k
OTE
5 days a week in office
501-1000 employees
Company mission
To power more effective and accountable government.
Role
Who you are
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Possess a minimum of 3 years of experience in a corporate IT support role, with demonstrated proficiency in troubleshooting and problem-solving
- Possess a minimum of 2 years of experience providing executive level support
- Demonstrate proficiency across multiple platforms, including OSX, Windows, iOS, and Android
- Familiarity with Okta and an understanding of modern Identity Management processes and protocols, including SCIM, SAML, and OAuth
- Proficiency in endpoint management systems such as JAMF
- Competence in networking tools, particularly Meraki
- Experience with teleconferencing equipment
- Working knowledge of Google Apps, Office 365, and Atlassian tools preferred
- Functional experience in an agile work environment
- Capability to lift objects weighing up to 50 pounds
- A proactive problem-solving approach with a hands-on attitude
- Ability to work independently and as part of a team, with a strong sense of accountability and responsibility
- Ability to collaborate seamlessly across departments to continually enhance our employee support services
- Excellent communication and interpersonal skills
What the job involves
- The IT Support Specialist II will provide world class technical support to OpenGov’s employees, as well as become a subject matter expert on OpenGov’s systems
- This position entails addressing advanced technical challenges, leading end-user training activities, and authoring internal and end-user knowledge repository articles, as well as actively identifying enhancements for organizational processes and tools
- Serve as the primary escalation point for employees seeking technical assistance, providing second-level technical support in-person, via chat, over the phone, and email
- Maintain in-office presence five days a week to promptly and effectively address support requests
- Oversee the upkeep of office systems, including teleconferencing equipment, networking infrastructure, and audio-visual equipment
- Execute advanced troubleshooting, both remotely and in-person, and install, configure, and maintain computer hardware, software, and peripheral devices, ensuring they are up-to-date and functioning optimally
- Share technical expertise and process insights to mentor the IT Support team
- Deliver exemplary support to the executive team
- Document IT processes and services, proactively suggesting process enhancements
- Manage assets for hardware and software, ensuring optimal resource allocation
- Contribute to project teams, ensuring the successful implementation of new systems or upgrades
- Undertake repairs, maintenance, and installations of computer hardware and software
- Provide comprehensive training to end-users on IT systems, offering open office hours, one-on-one sessions, and creating recorded instructional videos
- Travel to various sites as required to deliver advanced technical support to OpenGov facilities
- Implement and enforce IT security policies and procedures, including data backup, antivirus, and user access controls to safeguard company data
- Collaborate with third-party vendors for hardware and software procurement and support, ensuring cost-effective solutions
- Monitor system performance, generate reports, and proactively identify areas for improvement or potential issues
Our take
As the world digitises, governments must innovate their operations to deliver the highest standard of service. OpenGov offers cloud software products to help governments manage performance, improve budgeting, and visualise operational intelligence, as well as providing comprehensive open data.
OpenGov is the leader in local government software. Its cloud-based products, which aided a number of public agencies through the pandemic, include citizen services, procurement, budgeting and planning capabilities - made comprehensive by a series of strategic acquisitions. The company's coherent and integrated software solution significantly reduces the stress on government systems, allowing them to work smarter and better for their citizens.
OpenGov serves over 1,600 governments across the US and continues to secure new clients. It has also made several partnerships towards improving its range of services, which will enable it to remain a powerful tool for governments wishing to digitally transform.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$50m
LATE VC
Oct 2021
$50m
LATE VC
Total funding: $228m
Company benefits
- Work from anywhere
- Unlimited vacation
- Mission-driven colleagues
- World-class healthcare
- Professional development
Company HQ
China Basin, San Francisco, CA
Leadership
Zachary Bookman
(Co-Founder & Chairman)Prior to co-founding OpenGov, was a Principal for Formation 8 and a Special Advisor with ISAF in Afghanistan, focusing on rule of law and governance.
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