Senior/Lead Analyst of Product Insights, Included Health
$128.3-169.9k
Salary is dependent on location. + Equity
Digital healthcare provider
Job no longer available
Digital healthcare provider
1001+ employees
Job no longer available
$128.3-169.9k
Salary is dependent on location. + Equity
1001+ employees
Company mission
To raise the standard of healthcare for everyone.
Role
Who you are
- We’re looking for candidates with excellent analytical ability and strategic intuition to help continue our efforts in demystifying and removing the complexity from healthcare
- 5+ years of work experience in highly quantitative roles or equivalent and relevant advanced degrees
- Ability to effectively communicate complex quantitative patterns into strong narratives to support business decisions
- Ability to independently drive results working on complex, ambiguous projects with a major quantitative component
- Ability to navigate and join across multiple complex data sets using relational databases (examples include SQL, Pandas, R)
- Strong written and oral presentation skills
- You excel with collaborative projects that include cross-functional teams
- Experience creating dashboards in Looker or Tableau is preferred
What the job involves
- The Product Insights team’s mission is to deliver a strategic vision so that Included Health can impact the Quintuple Aim of healthcare: improved member experience, better health outcomes, lower costs, clinician well-being, and health equity
- We are responsible for internal analytics and partner with a wide variety of cross-functional teams including operations, finance, product, clinical as well as data science and data engineering
- Data is at the heart of everything we do here at Included Health, and our team uses it to give our partners super powers
- This encompasses everything from understanding what our members need, improving our product features, optimizing our operations, and many other critical business decisions
- This is a phenomenal opportunity for someone with a passion for improving healthcare, and someone who is curious and interested in becoming an expert across multiple domains
- Drive insight generation for complex projects both independently and in collaboration with cross-functional teams
- Identify opportunities to better engage and navigate members so that we can drive top quartile outcomes at bottom quartile costs
- Develop a deep understanding of how our products are being used and identify opportunities to better serve our members’ needs
- Prototype novel approaches to measuring or inferring product and business performance
- Develop dashboards with key visualizations for tracking product and business performance
- Connect the dots on how our operational performance drives health outcomes
- Scale our impact so we can bring our services to more people in need
- Project Examples:
- Identifying opportunities to drive higher clinical engagement for individuals with the greatest healthcare needs and develop an understanding of how individuals using our platform think about engaging with our clinical services
- Defining clinical quality models to power the tool we use to match members to high quality providers
- Analyzing administrative and clinical documents using NLP-derived topic tags to understand why members call us and how well we are meeting their needs
- Assessing key opportunities to reduce our costs so that we may serve more members
- Measuring our impact on population level health outcomes so we can demonstrate our value to customers
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalized groups means they often avoid care at a rate that is around 3x greater than the broader US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. And it currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employees, their spouses, and children have free access to Included Health services
- Need time to recharge? Exempt employees enjoy flexible, unaccrued discretionary time off — take it when you need it
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(Co-Founder & CEO)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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