Product Support Manager, Anthropic
$165-210k
+ Equity
More information about location
2-5 days a week in office
AI safety and research company
Be an early applicant
AI safety and research company
1001+ employees
Be an early applicant
$165-210k
+ Equity
More information about location
2-5 days a week in office
1001+ employees
Company mission
To create reliable, interpretable, and steerable AI systems.
Role
Who you are
- Have 6+ years of product support experience and 3+ years in a people management role
- Have been part of a B2B Enterprise or Strategic Support team (as a bonus, you also understand the needs of Consumer, scaled support users)
- Thrive in a fast-paced, ever-changing environment, and have demonstrated success in bringing your team along during periods of rapid growth
- Successfully operate in ambiguity, practicing good judgment and awareness of broader priorities in order to make decisions and get things done
- Care deeply about continuous improvement and elevating ambitions in the name of user experience
- Enjoy building trust and collaborating closely with cross-functional partners
- Can capably navigate tough conversations, empathetically driving solutions and steps forward
- Value regularly seeking, providing, and incorporating feedback when it comes to the way you and your team operate
- Are interested in developing deep product expertise in order to comprehensively support your team and knowledgeably role model user first behaviors
- Prefer to use data to make decisions or advocate for users, and know your way around basic to intermediate SQL queries
- Consider yourself at least somewhat knowledgeable with APIs and capable of confidently understanding technical documentation in order to help debug errors
- Are comfortable working with a globally distributed team and building strong remote and in-office relationships
- Are excited about Anthropic’s products and already familiar with some of the ways AI can have a positive impact on your work
- We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed
What the job involves
- We are hiring a Product Support Manager in NYC, Seattle, or San Francisco to manage a team of Product Support Specialists and focus on enhancing our Enterprise Support offering
- In this role, you’ll be responsible for building and managing a happy and high-performing Specialist team that is at the front lines of safely delivering AI to the world
- As part of a global Support organization, you’ll collaborate closely with peers in other regions to ensure users of all types have a great experience with Anthropic’s products
- Hire, lead, and develop a team of happy, high-performing Product Support Specialists
- Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development goals and growth
- Monitor team performance and course correct both in real-time and strategically as needed
- Manage day to day team operations, including proactive capacity management and ad hoc unblocking of your Specialists as they action their daily work
- Partner with peer leaders in other regions to ensure consistent global support delivery in routine casework as well as on-call or high-urgency responsibilities
- Work closely with go-to-market (GTM) stakeholders to scope, execute, and iterate upon our offerings for our most strategic customers; interact with these internal users daily
- Drive large-scale initiatives that raise the bar for our organization, leveraging data to make decisions and with a keen understanding of broader business goals
- Continuously strive for exceptional user experiences, with a focus on high-touch Enterprise Support
- Partner with cross-functional stakeholders across the organization to build efficiencies and improve user experience
- Communicate clearly and effectively with your team, stakeholders, and external customers
Our take
Funded by Google and founded by ex-OpenAI employees, Anthropic is an AI company focused on building a reliable, innovative AI system. While the company is relatively new to the market it has already launched a highly anticipated AI chat assistant called Claude which is set to rival OpenAI's ChatGPT.
Similar to other chatbots, Claude is accessible through a chat interface and can provide a number of conversation and text-processing tasks. A key point of differentiation is that Claude is designed to produce less harmful outputs than that of the other chatbots that came before it.
While there is much praise for the chat assistant, there is still room for improvement with feedback reporting that Claude is worse at maths and grammar compared to its rival. However, with industry giants like Google backing this company from an early stage, and a monumental Series F round of $13 billion awarded in 2025, the company is planning to enhance Claude and expand its presence in Europe. What's more, Anthropic's commitment to "Constitutional AI" positions it as a leader in the responsible development of artificial intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
190% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Sep 2025
$13bn
SERIES F
Mar 2025
$3.5bn
SERIES E
Total funding: $29.3bn
Company benefits
- Comprehensive health, dental, and vision insurance for you and your dependents
- Inclusive fertility benefits via Carrot Fertility
- Generous subsidy for OneMedical
- 21 weeks of paid parental leave
- Unlimited PTO
- Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant
- 401(k) plan with 4% matching
- $500/month flexible wellness stipend
- Commuter coverage
- Annual education stipend
- A home office improvement stipend when you first join
- Relocation support for those moving to the Bay Area
Company HQ
SoMa, San Francisco, CA
Leadership
Dario Amodei
(Co-Founder & CEO)Spent almost 5 years at OpenAI as a Team Lead for AI safety and as the Vice President of Research. Also worked as a Research Scientist at Google.
Jared Kaplan
(Co-Founder & Chief Science Officer)Has been a Professor at John Hopkins University for the past 10 years. Also an experienced researcher having worked previously at OpenAI and the SLAC National Accelerator Laboratory.
Jack Clark
(Co-Founder)Experienced reporter having worked previously at the Register and Bloomberg. Also worked for OpenAI in Strategy and Communications and as a Policy Director.
Sam McCandlish
(Co-Founder & CTO)Graduated from Stanford University with a PhD in Theoretical Physics. Previously worked as a Research Lead at OpenAI.
Tom Brown
(Co-Founder)Previously worked as a Member of the Technical Staff for both OpenAI and Google Brain.
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