Customer Strategy Manager, Stackline
More information about location
Full-funnel connected eCommerce platform
Open for applications
Full-funnel connected eCommerce platform
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To fuel the future of commerce by bringing brands and customers closer together.
Role
Who you are
- The ideal candidate will have experience in managing complex customer engagements, be extremely data-driven, and possess excellent communication and interpersonal skills
- Bachelor’s degree in a relevant field
- 5-7 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role such as those at a top management consulting or investment banking firm
- Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement
- Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling
- Strong communication and interpersonal skills, with the ability to navigate complex customer engagements. Customers should be routinely shocked by how quickly you respond
- High emotional intelligence, with the ability to build strong relationships and influence stakeholders at all levels of the organization
- A true passion and motivation to delight customers, and treat each customer as if they were your only one
- Ability to work in a fast-paced environment while maintaining focus on primary goals
- Ability to think big, solve problems, and are detail oriented
- Proficient in Microsoft Outlook, Excel, and PowerPoint
- Ability to travel monthly to quarterly depending on your assigned client portfolio
What the job involves
- Join the Customer Strategy team as a Customer Strategy Manager and you will function as the backbone of our customer-facing team – building strong relationships with customers, understanding their objectives, and ensuring their continued success with our products and services
- Our Customer Strategy Managers are driven to identify and share key insights with customers and help them realize full value from their relationship with Stackline
- Build strong relationships with customers to understand their goals, objectives, and challenges
- Conduct regular business reviews with customers to share valuable insights, discuss their progress, address any concerns, and identify new opportunities
- Deliver relevant and compelling insights to customers on a regular cadence
- Develop and execute customer success plans to ensure the achievement of customer goals and objectives
- Collaborate with cross-functional teams to identify opportunities to enhance customer experience and drive customer growth
- Act as the voice of the customer within the organization, advocating for customer needs and requirements
- Continuously monitor customer health and proactively identify and address any issues to ensure customer satisfaction and retention
Salary benchmarks
Our take
eCommerce has grown to be one of the largest global industries, thanks to the broad sweeping digital transformation of recent years - and compounded by the accelerated demise of brick-and-mortar stores over the pandemic. So eCommerce advertising is more important than ever. Stackline is emerging as a major player to help brands implement it.
The Stackline platform offers a full suite of business intelligence, operational, loyalty program, and advertising tools to optimize online product sales. This developed from its beginnings as an advertising consultancy, demonstrating an astute business strategy sensitive to the growing market trend towards tools and tech, rather than services.
It’s continuing in this vein with the addition of more complex features, like consumer search trends and data-augmented digital shelf analytics. Again, this mirrors the shift in industry appetite towards fine-grained, data-driven tools - and it’s helped Stackline net some major business from the likes of Hp, Sony, Google, and Nestle.
With this rock-steady revenue foundation, hefty funding, and an attentive approach to market demand, Stackline is in a comfortable position to accommodate and capitalise on any changes in what’s becoming a fiercely competitive eCommerce advertising market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jun 2021
$130m
SERIES B
Nov 2020
$50m
SERIES A
Total funding: $180m
Company benefits
- Fun Downtown Location - We have offices in Seattle, Minneapolis, New York City, and London – all of which are in fun locations where lunch options and after-work adventures are endless
- Insurance - We offer best-in-class health, dental and vision insurance for our employees and their direct dependents
- Stock Options - Stackline employees have the opportunity to receive performance and tenure-based stock option grants
- Catered Lunches - We come together every Friday for a company-catered team lunch featuring a variety of local chefs
- Vacation and Flex Time - In addition to seven company holidays, we offer 20 days of PTO to be used at-will throughout the year
- Paid Parental Leave - We support your family as it blitz-scales. Birth mothers receive 20 weeks paid maternity leave. All other parents may take 12 weeks of paid parental leave
- Summer Fridays - We want employees to enjoy their summer and explore their city. From Memorial Day to Labor Day, jumpstart your weekend with an early release on Friday
- Snack Stocked Kitchen - Our snack cupboards come fully stocked. No matter your dietary desires or restrictions, you’ll find the brain fuel you need to power your day
- 401K Retirement Plan - We offer employees the ability to participate in the company's Vanguard 401K retirement plan, which includes a 4 percent employer match
Company HQ
Central Business District, Seattle, WA
Articles
Leadership
Michael Lagoni
(CEO)A Harvard Business School grad who worked as a Consultant with BCG, and then as a Senior Manager at Amazon.
Mitch Keidan
(Director of Product)Previously worked in finance and investment, then pivoted to a Research Analyst role at Freedonia Group, finally working as Senior Strategy Analyst at Diebold.
Rajan Ramasamy
(CTO)Worked with Globalpex Inc and then Genome International Corp as a Senior Developer, and then took up a Senior Development Engineer role at Amazon.
Share this job
View 1 more job at Stackline