Customer Care Agent, Spendesk
Company spend management platform
Job no longer available
Company spend management platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To liberate businesses and people to do their best work.
Role
Who you are
- 2+ years in customer support for a SaaS, fintech, or similar product-led company
- Outstanding written communication in English and French; additional languages (especially German) are a plus
- Collaborative mindset and strong team spirit
- Strong troubleshooting mindset: ability to break down problems, test hypotheses, and clearly document steps and findings
- Empathy and patience under pressure; you keep users informed and confident even when issues are complex
- Familiarity with modern support and collaboration tools (e.g., Zendesk/Intercom, Jira, Salesforce, Notion, Slack)
- Process-oriented, with experience improving documentation and quality standards
- Strong sense of ownership: you make sure to handle ticket resolution and satisfaction
Desirable
- Experience in spend management, payments, cards, invoicing/AP, or expense workflows
- Knowledge of KYC/AML, chargebacks, or payment rails
- Experience in B2B
What the job involves
- We’re looking for a Customer Care Specialist who is passionate about delivering exceptional customer experiences. You’ll be the face of our support team, helping users get unstuck quickly, advocating for their needs internally, and continuously improving our processes and knowledge
- This is a hands-on role focused on high-quality troubleshooting, clear written communication, and proactive collaboration with Product, Engineering, and Operations
- Own customer conversations across email and live chat, from first response to resolution, with a focus on clarity, empathy, and speed
- Troubleshoot functional, account, and configuration issues; reproduce bugs; and collaborate with various stakeholders for escalations and fixes
- Monitor and meet team SLAs and quality standards (first response time, time to resolution, CSAT, Quality Assurance)
- Maintain and improve macros, and internal runbooks to drive self-serve resolution and consistency
- Identify recurring issues and surface insights that inform product improvements and UX fixes
- Partner with Care Operations and BPO teams to align on process and quality, ensuring consistent customer experiences
- Contribute to incident communications during outages or degradations, coordinating updates and resolutions
- Champion the voice of the customer (VoC) in cross-functional forums and participate to continuous improvement initiatives
Our take
Spendesk is an all-in-one spend management solution created to deliver more control, visibility, and automation to today's finance teams. Top startups like Drivy, Konbini, Dataiku or Deezer are already customers of Spendesk.
With flexible payments, approvals, automated receipt capture and real-time spend insights, the company specifically allows finance teams to decentralise operational spending across the business without any loss of control or visibility. Employees benefit from streamlined expense and invoice management through the Spendesk website and app.
Expense management platforms are becoming an increasingly crowded space, with competitors like Soldo and Expensify also building similar products. Spendesk will have to keep innovating its offerings to stay relevant. But with substantial funding to its name along with a number of strategic partnerships (including Visa), the company is making sure it stays ahead of the competition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2022
$115.3m
SERIES C
Jul 2021
$115.3m
SERIES C
Total funding: $298.5m
Company benefits
- Transport reimbursement: Monthly contributions to your transport card (metro, bus or train)
- Offsites and events: Regular team events to exchange with other Spendeskers and get to know each other better
- Annual leave: 28 days per year to rest and relax
- €50 on your Spendesk card: To buy anything you need for work
- For Spendeskers with kids: Generous parental leave & a lot of flexibility for working parents
- Great offices: In the hearts of Berlin, London, Madrid, and Paris
Company HQ
L'Europe, Paris, France
Leadership
Axel Demazy
(CEO)Joined Spendesk in 2024 as CEO. Prior to this, they spent over 4 years at Jellsmack as the COO and General Manager and over 8 years at the Boston Consulting Group as a Partner.
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