Desktop Support Engineer, Prosper Marketplace
$84-100k
More information about location
3 days a week in office
Online P2P lending marketplace
Be an early applicant
Online P2P lending marketplace
201-500 employees
Be an early applicant
$84-100k
More information about location
3 days a week in office
201-500 employees
Company mission
To advance financial wellbeing by providing affordable financial solutions to consumers across the credit spectrum.
Role
Who you are
- A qualified candidate will have solid experience with both macOS and Windows devices, including troubleshooting, software installation, remote management, and a strong working knowledge of industry best practices
- Above all other factors, we are looking for a smart, driven candidate who wants to be part of a culture of innovation and creativity as we develop and define the peer-to-peer lending market
- Amazing interpersonal skills, being patient and friendly while identifying and supporting the needs of end-users
- 2+ years of relevant experience supporting medium-sized enterprises
- Strong experience supporting major desktop platforms (Windows and macOS) and fundamental employee computing needs
- Understanding of Active Directory objects for management of users and computers
- Hands-on experience with the Google Workspace, and Microsoft O365 Suite
- Experience using AI tools to automate workflows and increase day-to-day productivity
- The ability to learn new technologies and processes quickly
- Experience with updating an IT asset management system for keeping an up-to-date inventory of all IT assets and their location
- The ability to identify, develop, and implement processes and policies to improve efficiency in handling support issues
- The ability to be a strong team player
- The ability to work different shifts and schedules, including occasional on-call after-hours support
- Experience with Okta, MFA, Slack, Microsoft AVD’s, Jira, and Confluence are a major plus
- At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo
What the job involves
- We are seeking a resourceful, reliable, and motivated Desktop Engineer to help manage the technology needs of employees in our San Francisco office
- The Desktop Engineer will report to the Support Manager of Corporate IT and will work as part of the tightly knit Corporate IT team to provide all employees with the best possible experience with the technology they use in their daily work lives
- In this role, you'll be expected to operate with a high degree of autonomy, take ownership of recurring issues, and help mentor more junior team members
- Manage onboarding, off-boarding, equipment shipping and receiving on a rotating schedule
- Work on support tickets from the Jira Help Desk Ticketing System, updating the system with work performed and problem resolution
- Remotely troubleshoot tickets and provide detailed notes on steps taken to resolve
- Image / provision laptops and access to systems for new employees so that they are properly configured for employee first use
- Work with e-waste vendors to decommission / recycle old assets
- When onsite, handle desktop support walkups, including assisting employees with hardware troubleshooting
- Maintain inventory of assets in our asset management system
- Install and push software and security patches to client computers
- Leverage AI tools to automate and streamline day-to-day tasks, improve response times, and reduce repetitive manual work
- Assist other team members in troubleshooting and repairing failures in office infrastructure such as printers, projectors, TV displays, wireless networks, and workstation setup
- Provide A/V and conference call support for company and departmental meetings
- Identify, develop, and implement processes and policies that improve the efficiency of the support function
Our take
Prosper is a peer-to-peer lending platform that connects investors with borrowers directly. When it launched in 2005, it was the first of its kind and paved the way for the now crowded peer-to-peer lending market, which includes competitors like Peerform, Upstart, Funding Circle and LendingClub.
The company provides an attractive option by cutting out the middleman and making applications faster, meaning that socially and financially rewarding investments can be made. Prosper is one of the largest and most recognized in this industry, having facilitated billions in loans to over two million borrowers.
In more recent years, Prosper has forged ties with banks to allow it to launch its home equity credit line, indicating a new direction for the company. It continues to develop its offering and remains a force in the market, with no reason to believe it won't continue to succeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Sep 2017
$50m
SERIES G
Jan 2013
$20m
LATE VC
Total funding: $153.8m
Company benefits
- Take-what-you-need (paid) vacation for salaried employees
- 20 days of PTO and 7 paid holidays/year for hourly employees
- Stock options
- 401K retirement savings plan with generous matching
- Comprehensive health, dental and vision insurance plans, with options specific to your own health coverage needs
- Prosper Fit - A monthly stipend to use for gym memberships, personal training sessions, yoga and exercise classes, or club sports/fitness fees
- Pre-tax commuter/parking assistance
- Snacks and beverage selections in our kitchen
- Monthly meet-and-greet happy hours
- Perkspot discount programs
- One Medical
- SF Location - Rooftop deck with ping-pong and foosball table
Company HQ
Financial District, San Francisco, CA
Leadership
David Kimball
(Chairman & CEO)Having studied for an MBA at Brigham Young University, David worked in Management at Ford Motor Company for over 10 years, prior to spending another decade at USAA. He left his role as CFO and COO to join Prosper Marketplace in March 2016 as CEO and Chairman.
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