Enterprise Customer Success Manager, Mindstone
$70-110k
Online education platform
Job no longer available
Online education platform
21-100 employees
Job no longer available
$70-110k
21-100 employees
Company mission
To accelerate the progress of humanity by removing barriers to learning.
Role
Who you are
- Based in the US, with experience supporting enterprise clients in a remote-first environment
- Proven track record of success in senior Customer Success, Account Management, or similar roles
- Demonstrated experience managing enterprise customers and driving renewals and upsells
- Excellent relationship-building, communication, and problem-solving skills
- Strategic mindset with the ability to translate programme outcomes into business value and growth opportunities
- Comfortable working independently in a fast-paced, evolving startup environment
- Passion for AI and enthusiasm for helping organisations unlock its potential
Desirable
- Experience in B2B SaaS, learning programs, or AI tools
- Background in storytelling, customer marketing, or case study development
What the job involves
- We're hiring an Enterprise Customer Success Manager to own relationships with enterprise customers across the Americas, from onboarding through to adoption, renewal and expansion
- Building strong relationships with key customers and partners in the Americas
- Supporting the delivery of the Enterprise AI Academy to clients and reporting on it's impact
- Identifying expansion opportunities
- Over time, your focus will grow to include driving renewals at scale, creating customer success case studies, and positioning new Mindstone programs to help customers deepen their AI journey
- You'll play a key role in shaping our customer success and revenue growth in the Americas as we scale
- Manage the full lifecycle for enterprise customers participating in the AI Enterprise Academy
- Coordinate onboarding, scheduling, and proactive support throughout the programme
- Resolve customer challenges with responsiveness and care
- Track and report on engagement, performance, and post-Academy impact
- Build long-term, trusted relationships across multiple stakeholder levels
- Own renewal processes to maximise customer retention
- Identify and drive upsell opportunities to expand account value
- Position and promote new Mindstone programs to support customers’ ongoing AI adoption
- Lead the creation of compelling customer case studies
Application process
- 1-hour interview and CS deep dive with the CTO and CS Lead
- 30 min interview with the CEO
Our take
Mindstone is a learning platform that helps people turn their "everyday learning" into skills that can advance their career. The idea of the platform is to help people combat information overload, and instead ensure they absorb key, bite sized insights every day. This learning streak can then be shown to future employers, demonstrating passion and expertise in particular areas.
The platform delivers this vision by allowing users to save content such as podcasts, articles, and videos, as well as set learning goals that help to build good habits. Their "Mindstone Skill Profile" then allows them to visualize their progress as well as share it with future and prospective employers. On top of this service for individuals, businesses can leverage Mindstone to build the skills they need within their existing workforces.
Having attracted funding back in 2021, the company has been working to build out its offerings and reach a broader audience. It also launched "AI Mastery for Teams", a business product specifically designed to support AI upskilling in the workplace, showcasing that it is capable of keeping up with its clients evolving education needs.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Nov 2021
$2m
SEED
Feb 2021
$2.2m
SEED
Total funding: $4.5m
Company benefits
- A meta quest headset
- Regular company retreats (quarterly)
- Generous holiday (25 + bank holidays and time in between Xmas and NY)
- Pension contribution
- Highly flexible autonomous environment (remote)
Company HQ
London, UK
Leadership
Joshua Wöhle
(CEO)Previously Co-Founder and Chief Product / Technology Officer at SuperAwesome (sold to Epic Games in 2020). Josh is an active Angel Investor and Scottish Innkeeper.
Florian Zysset
(CTO)Entrepreneur and Software Engineer who joined Mindstone from Monzo, where they helped to improve the referral system that scaled the bank from 1M to 3.5M users.
Stefan Keranov
(Software Engineer)Developer and small company enthusiast, who holds a Computer Science and Mathematics degree from Glasgow University. Is also a Limited Partner at Creator Fund.
Share this job
View 2 more jobs at Mindstone