Head of Customer Success, LinkGraph

Salary not provided

Salary: $3000-4000 a month + PTO

Expert level

Remote in Canada

More information about location

SEO software

Be an early applicant

SEO software

21-100 employees

B2BEnterpriseSaaSAdvertisingWeb Design

Be an early applicant

Salary not provided

Salary: $3000-4000 a month + PTO

Expert level

Remote in Canada

More information about location

21-100 employees

B2BEnterpriseSaaSAdvertisingWeb Design

Company mission

To engineer products and services that help websites improve their performance on Google, and making the world a better place while they do it.

Job

Company

Role

Who you are

Customer-focused mindset with a passion for delivering exceptional experiences
Someone really technical minded who can dive in and learn our product inside + out!
Ability to record Loom videos demonstrating product issues / usability problems, along with presenting solutions
SaaS or SEO background a huge plus!
Someone looking for a fast-paced startup culture to grow in
Strong leadership and team management skills
Fluent in written + verbal English

What the job involves

Leading daily team stand-ups
Managing our Product Specialist team
Learning + knowing the product inside and out!
Keeping a pulse on customer experience/satisfaction with our product + solving problems when they arise
Communicating with clients on live chat/other online platforms to help solve problems and answer questions
Develop proactive client communication strategies and escalation protocols
Design and implement scalable customer success processes
Create standardized onboarding and engagement frameworks
Develop client feedback mechanisms and satisfaction surveys
Establish best practices for client reporting and communications
Adapting to the role as needed

Our take

Google relies on over 200 ranking factors when determining whether to rank web pages. LinkGraph’s data-driven SEO allows site owners to execute a comprehensive on-page and off-site strategy for boosting their Google rank, all from the convenience of a single platform.

LinkGraph has already made a name for itself as a very reputable company, its customer base includes Samsung, P&G, McAfee, and Shutterfly. It has been acknowledged as an exemplary leader in the B2B space by the Clutch Leader Awards for several years in a row, experiencing a revenue growth of 500% during that time.

The company has targeted a niche within SEO by offering a wide scope of services, scalability, and (most notably) free SEO software and tools. LinkGraph’s growth is showing no signs of slowing down as it has quickly become one of the most successful companies within its market.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Some candidates hear
back within 2 weeks

-8% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (1.7)

Company

Company benefits

Charitable Giving
Full Coverage Health/Vision/Dental Insurance
Unlimited PTO
Paid Parental Leave
Personal Development Budget
Lasik Eye Surgery Benefit (Yup, We'll Pay for You to Have Perfect Vision!)
Pet Health Insurance (2 Pets per Employee)
Kindness Budget (Money to Spend on your Colleagues)

Company values

Collaboration
Results-Driven
Enthusiastic, Energetic, Tenacious, and Hardworking
Ability to Adapt and Adjust
Honesty and Integrity

Company HQ

NoMad, New York, NY

Articles

LinkGraph Named Best Start-up Agency At U.S. Search Awards

Public Relations and SEO: How to Use This Powerful Combination to Grow Your Business

Best Companies: LinkGraph.IO

Leadership

Manick Bhan

(CEO)

Current CTO & Head of Product at Search Atlas, Director of Animal Heroes Fund, and Photographer at Voyage. Founder and former CEO, CTO of Rukkus.

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