AI Strategy Manager, HOVER
Customer Success
$137-156k
+ Equity
3+ days a week in office
Smartphone 3D modelling for homes
Be an early applicant
Smartphone 3D modelling for homes
201-500 employees
Be an early applicant
$137-156k
+ Equity
3+ days a week in office
201-500 employees
Company mission
To disrupt the home improvement industry and reinvent the homeowner experience by building the world's most comprehensive and accurate physical property data set.
Role
Who you are
- 5+ years of experience in Customer Success, AI-powered automation, RevOps, or Program Management
- 3+ years of experience using basic scripting or programming skills (Python, JavaScript, or similar) to create customer automations and enhance AI integrations
- 3+ years of experience automating repetitive tasks by writing scripts or leveraging low-code/no-code automation platforms like Zapier, while knowing when custom development is needed for more complex integrations
- 1+ year of experience building out AI-powered automation in Customer Success, Sales, or Support functions
- Expertise in workflow automation tools (Zapier, Workato, AI-driven CRM integrations)
- Experience optimizing Intercom, Catalyst, Gong, Salesforce, or similar customer engagement platforms
- Strong analytical skills and passion for leveraging AI to improve customer engagement and operational efficiency
What the job involves
- Join a team that is rooted in challenging the status quo, persistence, and dedicated to serving our employees, customers, and communities
- The AI Strategy Manager will be at the forefront of reimagining Customer Success at Hover through the lens of AI
- This role is responsible for integrating AI-driven automation and human-led interactions to create a scalable, intelligent post-sales system that enhances both customer engagement and internal efficiency
- The ideal candidate will leverage AI and automation to drive revenue growth and cost efficiency, ensuring we scale without adding unnecessary headcount
- Example: Every user with a failed job receives a proactive AI-driven call; if the issue requires escalation, it is routed to the right human instantly
- Objective: Improve customer retention, engagement, and resolution speed through intelligent automation
- Example: Implement AI-powered features within Intercom, Catalyst, Gong, Salesforce, and other platforms to help employees work smarter and faster
- Objective: Enable Hover’s Customer Success organization—which includes Customer Support, Customer Onboarding, Customer Success, Customer Experience, and Sales Engineering—to be more productive and impactful through AI-driven automation
- This person will be a trailblazer in AI-powered customer engagement, continuously experimenting, iterating, and deploying cutting-edge AI solutions
Application process
- Please submit resume in PDF Format
Our take
Hover sets out to disrupt the exterior home improvement industry with a platform that enables homeowners to turn basic photos of their property into full 3D models. The platform uses up to eight ground-level photographs of the property, which are patched together into a three-dimensional image.
This image, which is layered with information on materials and dimensions of the structure, can then be used by insurance companies to assess and price damage, without the need to dispatch an inspector.
Hover has had over one million app downloads and following series D financing in 2020, the company has invested in enhancing its 3D data platform whilst expanding its eCommerce efforts. In 2022, Hover was named one of CB Insights Top 50 innovative Insurtech companies 2022.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2020
$60m
SERIES D
Apr 2019
$25m
SERIES C
Total funding: $127.3m
Company benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited PTO for exempt employees and PTO accrued at 3 weeks per year for non-exempt employees
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Company HQ
Financial District, San Francisco, CA
Leadership
AJ Altman
(Founder)Majored in Computer Engineering at Notre Dame before joining Intel as an engineer. Was a consultant to the US Department of Defense and an infantry officer in the Marine Corps.
Ross Hangebrauck
(Chairman of the Board)Was Managing Director of Almaz Capital from 2013 to 2019. Also co-founded North Vector and is Director of Dabbl.
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