Senior UX Designer, Lloyds
£78.1-91.9k
+ An annual performance-related bonus & Share schemes including free shares
2 days a week in office
Retail and commercial bank
Posted today
Retail and commercial bank
1001+ employees
Posted today
£78.1-91.9k
+ An annual performance-related bonus & Share schemes including free shares
2 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Extensive and demonstrable experience within User Experience design/Interaction Design
- Experience leading teams
- Strong stakeholder negotiation skills
- A strong strategic vision that aligns well to the overall business strategy
What the job involves
- We are looking for a Senior UX Designer to lead and collaborate with a multidisciplinary design team focused on a core product area within Experience Design. You'll bring clarity to complex problems, guide colleagues and stakeholders, and champion high quality experiences that meet customer needs and support strategic goals. You'll take ownership of your work, articulate clear rationale for design decisions, and present confidently to senior partners
- Champion consistency across the app by driving alignment and coherence of experiences so customers enjoy a seamless and unified journey
- Develop frameworks, design principles and reference patterns that guide consistent design across key touchpoints
- Shape and define backlog items, working with colleagues to clarify scope, define outcomes and prepare initiatives for effective delivery
- Produce design assets including concepts, journey maps and service blueprints to explore options and inform decision making
- Partner with the Customer Lifecycle Management team to measure and improve the quality and consistency of end to end journeys involving Devices services
- Develop experience measurement frameworks, dashboards and quality benchmarks that help track and improve experience outcomes
- Support cross cutting channels and capabilities such as secure web and communications, ensuring they enable customer goals and align to strategic intent
- Produce prototypes, flows and outcome maps that help teams align on shared objectives and manage dependencies
- Provide leadership within the design team, supporting decision making and nurturing a positive team culture
- Develop and mentor team members to build capability and promote a strong growth culture
Application process
- End Date: Sunday 08 March 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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