People Operations Coordinator, fullstory
EMEA
£45-48k
+ Discretionary bonus of up to 10% of base salary, contingent upon Fullstory meeting its performance targets
4 days a week in office
Behavioural data platform
Be an early applicant
Behavioural data platform
501-1000 employees
Be an early applicant
£45-48k
+ Discretionary bonus of up to 10% of base salary, contingent upon Fullstory meeting its performance targets
4 days a week in office
501-1000 employees
Company mission
To make every business more customer centric through true behavioural insights.
Role
Who you are
- Candidates must be able to reliably commute to our London office
- This is a great fit if you're highly organized, people-focused, and energized by a fast-moving environment where no two days are quite the same
- A sharp attention to detail is essential -accuracy matters in everything from employee records to office logistics
- During busier periods, we'd also look for flexibility in your working hours to collaborate more closely with our US-based People team
- Process Ownership: Follow through on tasks from start to finish with care and accuracy. Stay one step ahead by anticipating what's needed next and flagging potential issues early
- Friendly and Proactive Communicator: Share information often—both within the team and across the organization—with kindness, warmth, and a positive attitude. Know when and what to escalate
- Collaborative and Welcoming: Work well with others and make colleagues feel comfortable and supported. Approach every interaction with openness and a team-first mindset
- High Agency: Spot problems and take initiative to solve them. Look for ways to improve how things are done and embrace new challenges with curiosity
- Thrive in a fast-paced environment where each day looks a little different and projects change regularly
- Are highly organized with a strong attention to detail—you make lists, follow them, and love checking things off. If something's delayed, you flag it early
- Are passionate about supporting employees and helping people feel welcome and supported
- Are a locked safe when it comes to confidential information—cautious, vigilant, and trustworthy with employee data
- Spot opportunities to improve processes and get excited about finding better ways to do things
- Are eager to grow a career in People Operations and expand your knowledge across HR functions
- If our product, values, and community resonate with you, please apply– we'd love to hear from you!
What the job involves
- We're looking for a People Operations Coordinator to be our on-the-ground HR and office presence in London
- You'll play a hands-on role in supporting employees throughout their journey at the company, from onboarding to offboarding and everything in between, while helping keep our London office running smoothly
- You'll be the go-to person for employees in the UK, partnering closely with our US-based People team to ensure a seamless experience across time zones
- The role is varied: one day you might be troubleshooting a facilities issue, the next you're helping improve an HR process or welcoming a new hire
- Global Onboarding: Drive the end-to-end onboarding experience for new hires across the US, EMEA, and APAC, processing all onboarding tasks accurately and within established timelines
- Global Offboarding: Manage offboarding steps, ensuring smooth transitions for departing employees
- HRIS Management: Maintain accurate HRIS data for payroll, reporting, and compliance purposes, with data integrity and timely updates
- Serve as the primary contact for the London office, managing badge access, information from our co-working space, and vendor relationships to facilitate a productive work environment
- Collaborate with team members to support local culture initiatives by planning and executing team gatherings and coordinating employee experience activities
- Manage and triage employee inquiries through HR service channels, with timely responses and effective issue resolution
- Assist with auditing processes, ensuring that all documentation is accurate and up-to-date to maintain organizational integrity during audits
- Support HR communications and explore the use of AI tools to enhance day-to-day tasks
- The impact you will have in 6 Months:
- Establish strong relationships within the global People Operations team, becoming a trusted resource for HR procedures and office support
- The impact you will have in 12 Months:
- Independently manage key HR processes, proactively suggest improvements, and enhance the overall employee experience in the office
Salary benchmarks
Our take
Behavioural analytics involves gathering and scrutinising data from the actions of users on digital platforms. This data then supports businesses with insights into users' interactions, to sequentially make informed decisions about the future development of their digital products.
Fullstory is a behavioural data solution, enabling businesses to better understand customer sentiments and behaviours across web and mobile platforms. Its comprehensive platform is ready-made for data, product and engineering teams, with one stand-out feature being that it supplies AI-ready behavioural data directly synced to a company's preferred destination.
The company has been recognised in the Deloitte Technology Fast 500 for five consecutive years, underscoring its significant impact in its space. Moving forward, Fullstory is looking to continue innovating its analytics stack and to deliver its global customers the understanding they need to drive business gains.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Aug 2022
$25m
LATE VC
Aug 2021
$103m
SERIES D
Total funding: $195.2m
Company benefits
- Remote-first work environment and flexible paid time off, plus annual company-wide closure
- Sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
- Professional development opportunities through training programs, career coaching sessions and an annual learning subsidy
- Monthly productivity stipend and reimbursement for remote colleagues for their initial home office set up
- Team events, Employee Resource Group events, Listening & Alignment weeks, and team off-sites
- Paid parental leave
- Global fertility and family building benefit that encompasses all journeys to growing your family
- Bereavement leave
- Miscarriage/pregnancy loss leave
Company HQ
Brookwood Hills, Atlanta, GA
Leadership
Scott Voigt
(Co-Founder & CEO)Also Founded Monetology and Homebase.io, and worked as COO for Innuvo (acquired by Google).
Joel Webber
(Co-Founder)Prior work includes being an Engineer for Google, AppForge and Holistic Design. Also Co-founded Innuvo.
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