IT Support Engineer, PlayStation
Gaming and digital entertainment provider
Be an early applicant
Gaming and digital entertainment provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To create a gaming experience without barriers that fits the needs of players of all abilities.
Role
Who you are
- Customer and peer relationship focused with solid interpersonal and communication skills
- In-depth understanding of Unix/Linux systems internals and networking
- Experience at building, deploying, and operating services
- Strong problem-solving skills across software, system, and network with a methodical and detailed approach to fixing issues
- Execution oriented and results driven with the ability to learn new skills/technologies quickly and independently
- Moderate understanding of datacenter, cloud, and live production standard methodologies and experience working in live high availability internal customer facing production environments
- Familiarity of DevOps workloads including management of Ubuntu, Kubernetes, Docker, GitHub, Artifactory, web applications, filesystems, AWS, S3, CI/CD pipelines
- Five+ years of experience supporting enterprise environments including cloud
Desirable
- Experience using monitoring tools (Zabbix, Nagios, Manage-Engine, SolarWinds, Prometheus, Grafana)
- Familiarity with Run.Ai, Omniverse, Weights and Biases, Jupyter, TensorBoard, Bright, Weka, NVIDIA
- Proficient with code languages and automation tools (Salt, Landscape, Bright Cluster Manager, Python, etc.)
- Experience working with Atlassian Stack (Jira, Confluence)
- Experience with networking principles as they relate to systems and code
- Understanding of modern OS platforms (Linux, Windows, Mac.)
What the job involves
- PlayStation is looking for an IT Support Engineer II to help operationally support the transformation of our machine learning environment and it's software supply chain to the next level!
- This role requires an understanding of specialised hardware, storage, networking, cloud, software pipelines, and security practices
- This team will focus on the daily operations support of our machine learning environment including onboarding, incidents, and provide 24/7 support across the US, EU, and JP regions
- Support Machine Learning & Artificial Intelligence compute cluster environments and local/S3 storage systems
- Demonstrate extraordinary customer service and establish close partnerships with customers/researchers from various Sony companies
- Collaborate closely with multiple IT teams across Sony to upgrade and improve infrastructure while enhancing the customer experience
- Collaborate with our Information Security team on multi-functional initiatives and investigations
- Respond to researcher questions and trouble tickets
- Open tickets and work with vendors to resolve hardware and software issues in the environment
- Onboard and offboard users and projects
- Participate with DevOps teams to install HW/SW upgrades, patches, new features and policies. Coordinate maintenance work with customer schedules and milestones
- Author and maintain documentation of systems and processes
- Some traveling may be required
Salary benchmarks
Our take
Since the release of the PS1 in 1994, PlayStation has been a consistent leader in the video gaming market. Its consoles are iconic in the gaming community - Playstation has produced both the top-selling and fastest-selling console of all time - and the company is still pushing boundaries. Its current flagship - the PS5 - promises to revolutionize gaming, featuring new technology that will create improvements across the board.
As well as its consoles, PlayStation has also developed online services, connecting its users and giving them access to diversified media. A PlayStation can be used for a huge range of activities - from Netflix to guided workouts - which has led to the expansion of the company's audience over time and across generations.
PlayStation faces competition in its field from the likes of Microsoft, with its Xbox range, and PC gaming, which has been becoming more popular in recent years. Regardless, PlayStation shows no signs of slowing down. The upcoming implementation of in-game ads in free games looks to significantly increase revenue, and the wider PlayStation gaming experience also appears to be evolving from plans to launch live service games in upcoming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Private medical insurance
- Private dental insurance
- Flexible working policy (remote working, flexible hours)
- Free fruit every day in our offices
- On-site free gym (London & Liverpool)
- On-site subsidised cafés
- On-site bar (Thursdays & Fridays, London & Liverpool)
- Employee Assistance Programme
- Eye care assistance
- x2 volunteering days each year
- Group pension plan
- Discretionary bonus scheme
- Season ticket loans
- Life assurance
- Income protection
- 25 days holiday, plus Bank Holidays
- Discretionary days off over Christmas and summer
- Free giveaways of select first party products and services
- Discounts on PlayStation products
- Discounts on Sony products
- Access to other corporate discounts
Company HQ
East San Mateo, San Mateo, CA
Articles
Leadership
Jim Ryan
(CEO, not founder)Ryan joined Sony Interactive Entertainment Europe (SIEE) in 1994. Taking over as SIEE president in 2011, he later moved on to head of global sales and marketing at SIE in April 2016. Ryan has served as deputy president of SIE since January 2018, before being appointed CEO in February 2019.
Diversity, Equity & Inclusion at PlayStation
- We're proud to celebrate diversity at PlayStation
- Our Employee Resource groups, including Women@PlayStation, REPRESENT@PlayStation, Wellbeing@PlayStation, and our award-winning LGBTQ+ group, Pride@PlayStation, actively promote inclusion in the workplace and beyond
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