Account Executive, UpKeep
Install Base
$160k
OTE
$80k
BASE
+ Stock options
Computerized maintenance management system software platform
Open for applications
Computerized maintenance management system software platform
101-200 employees
Open for applications
$160k
OTE
$80k
BASE
+ Stock options
101-200 employees
Company mission
To give facility management and maintenance teams the tools they need to increase productivity.
Role
Who you are
- 3+ years experience in account management or customer success, upselling and cross-selling, preferably in B2B SaaS
- 1+ year of working with self-sourced or passive leads
- Maintenance, Manufacturing, and Facilities sales industry experience a plus
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Bachelor's Degree with equivalent experience a plus
- Demonstrated, proven success in relationship building, pipeline management, prospecting, contract negotiation and closing customers in a high-paced sales environment
- Proficiency with CRM applications such as Salesforce
- Organized and detail-oriented
- Selling solutions over the phone with persuasive closing techniques
- Ability to work independently and as part of a team in a highly dynamic and fast paced environment
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
Desirable
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes
- Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance
- Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary
- Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities
- Takes responsibility for own learning - knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn
- Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives
- Works collaboratively – shares information, fosters teamwork and contributes to a positive work environment where people want to come to work
- Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values
- Act as a good citizen of UpKeep
What the job involves
- As an Account Executive - Install Base, you will build strategic relationships with our existing clients to drive revenue, stimulate growth and maximize client lifetime value
- Grow customer accounts via new product sales and expansion of existing product and services engagements
- Develop new pipeline opportunities within a set of named install base accounts
- Consult existing clients on their internal process to drive change and expand the use of UpKeep’s product offerings
- Develop, manage, and generate expansion pipeline through regular engagement, outreach, and partnership with customer success & implementation team
- Own contract negotiations and close the sale before handing off to the Customer Success and Implementation team
- Work with Customer Success partners to ensure adoption, retention & expansion of named accounts
- Meet or exceed monthly and quarterly revenue quota
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and including global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home
- Stock Options
- Unlimited Vacations
- Medical, Mental, Dental, & Vision
- 401k Plan
- Paid Parental Leave
- Located in Westwood
- Dog Friendly Office
Company HQ
Westwood, Los Angeles, CA
Leadership
Ryan Chan
(CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
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