Customer Success Internship, ServiceNow
Masters, Summer 2024
San Diego based candidates salary: $32.66 per hour + Variable/Incentive compensation + ESPP available
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
San Diego based candidates salary: $32.66 per hour + Variable/Incentive compensation + ESPP available
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- You must have experience with cross-functional collaboration
- You must have excellent communication, presentation and writing skills, operational understanding, strong desire to learn, and attention to detail
- The successful candidate is passionate about delivering value, and someone who is uncompromising in delivery of high-quality results
- This role requires a critical thinker with strong problem-solving skills, someone who embraces new challenges, is innovative and is a great team player
- Finally, we like to have fun while we work, you should too
- Currently enrolled in an accredited university as a full-time student, pursuing a Masters degree in Business Analytics, Economics, Finance, MIS, or a similar field
- Graduating December 2024, or later
- 0 - 3 years of related experience
- Ability to obtain and maintain work authorization and commit to a 12-week internship in summer 2024 (May-August, or, June-September)
- Must be located in the US during the 12-week internship
- This role is not eligible for employer-based sponsorship
- Excellent listening, verbal, and written skills
- Experience with Reporting tools (Power BI, Tableau, Snowflake, SQL Query) - plus, but not a requirement
- Experience with MS Office (Powerpoint, Excel, etc)
- Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues
- An ambitious, creative, goal-oriented, and customer-focused mindset
- Ability to think big and deliver projects from conception through completion
- Highly organized and efficient
- Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment
- A basic understanding of Cloud computing and SaaS offerings is a plus
- Previous internship experience is a plus
What the job involves
- This role will support the strategy of our Customer Success Excellence team as we expand our mission of driving product adoption and providing value acceleration for our customers
- Collaborate with our cross-functional partners and help drive our Customer Success organization’s strategy for end-to-end customer-facing engagements and experiences
- Contribute to strategic projects, from concept/definition through planning, execution, delivery, and adoption
- Support our Global Customer Success Excellence leadership to ensure global, consistent reporting and actionable insights to our Global Customer Success organization
- Support the monthly and quarterly business reviews of the Customer Success Business
- Collaborate with our Customer Success Excellence teams, Strategy and Ops team and cross-functional partners to shape and define our best practices to ensure our content, tools, and methods are world class
- Help build optimization tools and processes around how to be successful as an “Impact” product
- Be part of the Global Customer Success Strategy and Excellence team
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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