Solutions Architect, Planhat
MSP & IT Services
$70-120k
OTE
More information about location
Office located in Malibu, CA
Customer success software
Be an early applicant
Customer success software
101-200 employees
Be an early applicant
$70-120k
OTE
More information about location
Office located in Malibu, CA
101-200 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- A technical mindset - comfortable and intrigued when working with data manipulation, integrations, APIs, webhooks, and ETL tools
- Consultative skills - you dig into business problems, translate them into technical solutions, and communicate them clearly
- Experience in pre-sales or solution engineering (bonus, not required)
- The ability to balance speed and rigour - you move quickly but ensure deliverables are solid and credible
- A collaboration-first approach - partnering closely with Sales, CS, and delivery to make every deal a success
- 3-5 years of experience in a technical or customer facing role
- Bonus: experience handling multi-vendor data or complex integration environments
- Bonus: familiarity with the Cisco, Palo Alto Networks, and other MSP/OEM architecture
What the job involves
- As our Solution Architect, you’ll be the technical voice during the sales cycle and customer’s lifecycle - a trusted partner to our Sales and Customer Success teams, helping design and validate solutions that win deals and set customers up for success
- You’ll focus on owning the technical design of each opportunity - leading technical discovery, building proofs-of-concept, and showing customers how Planhat can bring their data together to power scalable, insightful customer relationships
- You need to be able to show the customer how our product will solve their business problem and then build it out and integrate it successfully
- Lead technical discovery with prospective MSP and IT-services customers - understand business goals, data flows, and integration needs
- Design and present tailored solutions: data mappings, architecture plans, and demonstration environments that bring the value of Planhat to life
- Own and execute proof-of-concepts (POCs) and demo configurations - ensuring we show not just what we can do, but what we will deliver
- Collaborate with Sales and CS to shape winning proposals that balance customer ambition with technical feasibility
- Create and maintain pre-sales collateral - demo environments, integration templates, and documentation that support the sales process
- Partner with delivery teams to ensure a smooth handover from pre-sales to implementation, managing expectations and ensuring a clear path to success
- We’re a small, fast-moving team, so expect to roll up your sleeves - some days you’ll be deep in a POC, other days helping ensure a smooth technical delivery. It’s all part of making sure our customers succeed
Our take
According to Planhat, even though acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. The Sweden-based but globally remote startup provides a modern customer platform that helps clients analyse insights regarding their target audience, manage workflow and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a range of solutions, from customisable customer health scores to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022. This funding is being used to support the company's growth by scaling its commercial teams, accelerating its R&D and further developing the product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Niklas Skog
(Co-Founder & Product & Engineering)Previously a Management Consultant at McKinsey & Company, a Product Manager at Meltwater Group, a Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(Co-Founder & CEO)They are a co-founder and Board Member at Jobylon. Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS companies.
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