IT Operations Manager, Housecall Pro
$100-125k
This role is also eligible to participate in Housecall Pro’s equity plan
Software for home service businesses & professionals
Be an early applicant
Software for home service businesses & professionals
501-1000 employees
Be an early applicant
$100-125k
This role is also eligible to participate in Housecall Pro’s equity plan
501-1000 employees
Company mission
Housecall Pro's mission is to champion professionals with exceptional technology that makes their work simpler, smarter, and more profitable.
Role
Who you are
- 6+ years of experience in IT operations, system administration, or IT support, with 3+ years in a leadership role
- Strong technical expertise in IT infrastructure, networking, security, and cloud-based applications (i.e., Google Workspace, Slack, Zoom, VPNs)
- Knowledge of Okta administration and troubleshooting required
- Familiarity with macOS and Windows in an enterprise environment
- Experience managing IT service desk operations, system monitoring, and IT asset management
- Knowledge of IT security best practices, compliance standards, and risk management strategies
- Ability to develop and manage IT budgets, vendor relationships, and service contracts
- Ability to work a hybrid schedule and work several days per week in our Denver office (located in RiNo)
- Strong leadership skills with the ability to develop, mentor, and motivate a high-performing IT team
- Excellent problem-solving and decision-making abilities to address complex IT challenges
- A positive, can-do attitude with a commitment to providing exceptional support and fostering a collaborative environment
- Effective communication and collaboration skills to work with both technical and non-technical stakeholders
- Ability to manage multiple projects, prioritize tasks, and deliver results in a fast-paced environment
- Passion for technology and continuous improvement, with a strategic mindset for driving IT innovation
What the job involves
- As the Manager, IT Operations, you lead a team responsible for ensuring the stability, security, and efficiency of our IT infrastructure and support services. You oversee daily IT operations, manage key systems, and drive strategic initiatives to enhance technology performance and user experience.
- You collaborate cross-functionally to align IT solutions with business needs, implement best practices, and optimize operational processes. Your leadership ensures a seamless IT environment that empowers employees and supports company growth
- Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success
- Lead and mentor a team of IT specialists, ensuring high-quality support and operational efficiency
- Participate in and manage an on-call rotation to provide off-hours support to our employees
- Oversee IT infrastructure, including networks, endpoint management, and cloud-based applications
- Develop and implement IT policies, security protocols, and operational procedures to maintain compliance and security
- Actively participate in and manage IT service desk operations, ensuring timely resolution of technical issues and high levels of employee satisfaction
- Collaborate with cross-functional teams to align IT strategies with business goals and support company-wide initiatives
- Optimize IT asset management, procurement, and lifecycle planning to maximize efficiency and cost-effectiveness
- Drive continuous improvement by identifying opportunities for automation, process enhancements, and emerging technologies
- Oversee IT vendor relationships, contract negotiations, and service agreements to ensure optimal performance and cost control
- Monitor IT system performance, analyze trends, and implement proactive measures to prevent disruptions
- Develop and manage IT budgets, ensuring resource allocation aligns with business priorities and operational needs
Our take
Housecall Pro offers an all-in-one business management app for home-services professionals operating HVAC, plumbing, electrical, and landscaping businesses.
The resurgent home services market is expected to be worth well over $1 trillion by 2030. With the vast majority of businesses in the space either small or medium sized, there’s obvious value in backend software to take care of laborious but necessary admin in one place.
After five years as a Board Member, Michael Beaudoin became CEO in 2020 to help lead the company’s expansion. Considering that Beaudoin previously spent 13 years at the helm of highly successful home contractor marketplace HomeAdvisor, this seemed to be a shrewd move.
Indeed, the decision has been validated by the company’s 50% year over year growth since then, coupled with its major fundraising efforts and continued expansion within the US and Canada.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes an ergonomic standing desk (don’t worry you can sit, too), chair, computer, and accessories. Already got a sweet home office? We’ll only send you what you need! We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums. We even have an option for free medical insurance!
Company values
- We Help Pros Succeed
- Relentless Innovation
- People Matter
- Do the Work
- Enjoy the Journey
- Be Accountable
- Operate with Discipline and Rigor
Company HQ
River North Art District, Denver, CO
Articles
Leadership
Michael Beaudoin
(CEO, not founder)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(President)Was CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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