Customer Support Specialist, Wecasa
More information about location
In-home beauty, hair, massage and cleaning services
Open for applications
In-home beauty, hair, massage and cleaning services
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To make a positive impact on people’s lives by bringing ease, convenience, and a fresh approach to at-home, on-demand treatment services.
Role
Who you are
- You genuinely love people. Sincerely, unwaveringly: you believe in the potential of everyone, and when you meet someone, you always see their strengths before their flaws
- You are fluent in both French and English, spoken and written
- You understand that being efficient means being responsive: you never leave a question unanswered, and you never shy away from challenges
- You are convinced that every problem has a solution
- You are a list enthusiast. Whether it’s a grocery list or a list of countries to visit in the next 10 years, you love organizing, sorting, and prioritizing
- A digital addict, you’re comfortable with new technologies, a fan of the latest apps, and curious about web and social media trends
- You’re available to work one Saturday out of three
What the job involves
- The Customer Success team today consists of 3 freelancers and 13 employees (among them, fans of Friends, pastries, and especially massages !)
- It is currently organized into 2 areas: Client / professional quality monitoring & Support
- Do you have the gift of diffusing tension ?
- You will join the support team, managed by Mélissa
- When your nephew cheats at Monopoly, and you have to explain the rules to Grandpa for the tenth time, are you the one they call to mediate ?
- Is your empathy so strong that strangers tend to open up to you about their lives and ask for advice ?
- Are you always the one who saves family dinners when Uncle Daniel brings up a controversial topic after his fifth glass of red wine ?
- Do your friends call you "Amélie Poulain" ?
- BINGO ! We’ve got the perfect job for you. We’re entrusting you with the mission we value most : making our clients and partner professionals happy. Yes, happy
- Our goal is to bring a little sparkle to the eyes of everyone who experiences Wecasa
- Representing Wecasa to our various audiences (clients, professionals, prospects) by handling incoming calls, texts, emails, and chats
- Playing matchmaker: ensuring every client finds the perfect professional for their service
- Supporting our hairstyling, beauty, massage, cleaning, and childcare professionals in the Wecasa community: answering their questions, offering advice, and helping them improve to build long-term trust
- Resolving disputes with tact and kindness, ensuring the satisfaction of all parties
- Guiding clients to meet their needs, helping them find the most suitable professional
- As part of a team of 8 customer care specialists, you’re committed to making the Wecasa experience unforgettable for our clients and indispensable for our professionals. You know how to pamper our partners so they, in turn, can pamper our clients. It’s a virtuous, positive, and caring circle that you actively contribute to !
Application process
- Phone interview with our Talent Acquisition Manager
- Interview with Mélissa, your future manager
- Role-play exercise
- Meeting with the department head, Lucile
Our take
The global wellness market has exploded in recent years, with McKinsey estimating it to be worth $1.5 trillion. Not only this, growth shows no signs of slowing down, with annual growth recorded as high as 10%. Opportunities for companies in this sector have, therefore, never been higher.
Treatments like massages, facials, and hair make up a sizeable chunk of this market, but in recent years the traditional brick-and-mortar salon model has struggled greatly. Providers are increasingly finding that consumer habits have shifted, with many consumers now demanding treatments that fit around more busy lifestyles and a growing work-from-home culture.
Wecasa offers a solution to this. Its platform is essentially a marketplace for local hair, beauty, massage, and cleaning professionals, all of whom offer at-home treatments for Wecasa's customers.
By taking advantage of this rising trend, it's no surprise that Wecasa has seen impressive growth since its founding in 2015, and as a result, the company has received considerable funding, Wecasa is now targeting expansion, both in its current French and UK markets, and then into entirely new European countries.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2024
$19m
GROWTH EQUITY VC
Jul 2021
$17.7m
EARLY VC
Total funding: $43m
Company benefits
- A caring work environment, based on collaboration and in which you will be able to learn and evolve quickly
- BSPCEs to fully participate in the Wecasa project
- 5 weeks of paid leave as well as 6 RTT
- A good level of mutual insurance (50% covered by Wecasa)
- 50% of the transport ticket covered by Wecasa or soft mobility package of €400
- The possibility of teleworking 2 days a week
- A budget of 200 euros to equip your home office
- Your subsidized lunches with a restaurant card (9€/day worked - 5 euros covered by Wecasa)
- Cleaning services, massage, hairdressing, sports coaching, etc. offered to you every month
- An international environment to work on your best English accent
- Regular events and an annual seminar
Company values
- Kindness
- Freedom
- Efficiency
- Standards
- Trust
Company HQ
Goutte d'Or, Paris, France
Articles
Leadership
Pierre André
(Co-Founder & COO)Has a background in tech and energy, having worked as Director of Operations at Quelle Energie and as a Business Development Manager at ETC Metrologie.
Antoine Chatelain
(Co-Founder & CEO)They are a co-founder and ex-CEO of Quelle Energie and ex-Deputy CEO of Effy.
Anne-Emilie Prévot
(Co-Founder)They worked as a Web Developer at Ecoles Aries and Auto-entrepreneur.
Fabien Nendaz
(Co-Founder)They were previously an R&D Engineer at Mauna Kea Technologies.
Julien Lestavel
(Co-Founder & CTO)They spent over 8 years as CTO at Quelle Energie.
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