Technical Account Manager, Middesk
Entity
2 days a week in office
Business credit check and verification services
Be an early applicant
Business credit check and verification services
21-100 employees
Be an early applicant
2 days a week in office
21-100 employees
Company mission
To accelerate the economy by scaling trust between businesses.
Role
Who you are
- 6+ years of experience in Account Management, Customer Success, or Strategic Partnerships, managing high-value, high-touch accounts in a B2B SaaS environment
- Proven ability to drive strategic conversations and develop growth plans with decision-makers and executives
- Strong ability to build, maintain, and nurture long-term partnerships at all levels of a customer’s organization
- Strong product sense and problem-solving mindset, with experience tackling complex customer challenges
- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences
- Experience leading complex integration conversations in a highly consultative and proactive manner
- Proficiency in SQL for querying and analyzing customer data
- Commercial acumen and effective negotiation skills
- Strong troubleshooting and technical consultation skills, with experience collaborating with internal technical teams
- Expertise in API-based solutions, application stacks, and infrastructure relevant to financial institutions
- Proficiency with JSON files, Webhooks, and API integration to optimize workflows
Desirable
- Experience optimizing operations and process workflows to improve efficiency and scalability
- Project management experience, with the ability to manage multiple initiatives across internal and external teams
- Ability to drive the full sales lifecycle, from initial discovery to implementation, ensuring customer success
- Skilled in value-based selling, articulating not only product benefits but broader business impact
- Adept at strategic communication, advocating for customer needs across technical and executive teams
- Thrives in a fast-paced, early-stage GTM environment, with a proactive approach to problem-solving and continuous learning
- A go-getter mentality, eager to make an impact for customers, the team, and the company
What the job involves
- Technical Account Managers at Middesk work cross-functionally to support our most strategic and complex customers
- Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunities to help businesses streamline onboarding, mitigate risk, and optimize operational workflows
- Our goal is to empower customers with the insights, tools, and integrations they need to accelerate growth and scale efficiently with Middesk
- Own and drive the overall relationship, strategy, and growth of each assigned customer, ensuring long-term success and satisfaction
- Foster strong, strategic relationships across all levels and functions within a customer’s organization, creating internal champions
- Develop and execute joint strategies with customers to drive adoption, maximize product usage, and unlock new opportunities
- Work cross-functionally with Product, Operations, and Go-To-Market teams to align on customer needs and deliver seamless solutions
- Act as a trusted advisor and industry expert, providing insights on topics such as fraud/disputes, declines, product adoption, and global expansion
- Lead user-facing meetings, both in person and via video, engaging with technical, operational, and executive stakeholders
- Advocate for customer needs by systematically surfacing feedback to Product teams, influencing roadmaps and feature development
- Troubleshoot and consult on technical integrations, including APIs, SQL queries, and data workflows
- Develop external documentation, processes, and content to improve the customer experience and streamline operational efficiencies
- Proactively identify and eliminate operational friction points, ensuring smooth interactions across support channels, documentation, and product feedback
- Support the development of scalable processes, automation, and workflows to improve customer onboarding and ongoing engagement
Our take
Middesk helps businesses screen, verify, and run risk and compliance checks on customers and other businesses. The founders developed the business after experiencing first-hand the often laborious process of manual identity verification, a process which has proven a pain point for many businesses historically.
This hands-on experience helped land Middesk seeding from heavyweight investors Sequoia and Accel. The company's focus is on businesses with stringent regulatory risk requirements, with a special focus on businesses involved in financial aspects like credit and payroll. Middesk’s focus on this sector opens them up to a growing, lucrative market as more businesses than ever are demanding services comparable to retail banking, credit unions and community banks.
Testament to the value of their offering is Middesk’s recent partnership with challenger bank tech platform Agora Services. The challenger bank sector is taking off fast too, and if Middesk can establish a strong reputation for servicing this burgeoning industry, they stand to win big.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$57m
SERIES B
Mar 2021
$16m
SERIES A
Total funding: $77.2m
Company benefits
- Healthcare: We take care of you premiums for medical, dental, and vision
- Unlimited PTO: We have an unlimited PTO policy and encourage you actually to use it
- Ownership: We offer a stake in the company to every full-time employee through stock options
- 401(k): We make it easy to save money for retirement
- Parental leave: We offer three months of paid parental leave to any parent
- Hybrid work: We have offices in San Francisco and New York and also offer the ability to work remotely
- Catered lunches: We offer catered lunches on days that you're in the San Francisco or New York office
Company values
- Be customer-first: Stay motivated by solving real customer problems. Make each interaction meaningful and embrace the path to help our customers succeed
- Be an owner: Identify and tackle problems, take pride in your work, and measure impact. When you find an opportunity to improve the status quo, take it on!
- Act with urgency and purpose: Move quickly and simplify. Solve the problems we have today in ways that allow us to move even faster in the future
- Drive results together: Choose teamwork. Share your opinion, ask questions, understand where others are coming from, and move forward as a unified front
- Embrace the journey: Dream big and be open to taking risks. Innovation happens through optimism, positivity, rigorous thinking, and hard work
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Kyle Mack
(Co-Founder & CEO)Previously worked at AnyPerk as an Account Executive and Sales Team Lead, and at Checkr as a Sales Lead, Director of Strategic Sales, and Director of Solutions. They have served as a Scout at Sequoia Capital since 2020.
Kurt Ruppel
(Co-Founder)They studied Cognitive Science at Berkeley before working as a Software Engineer at multiple companies, including Zendesk.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 14 more jobs at Middesk