Account Manager, Reward
3 days a week in office
Customer insights and loyalty-tech
Job no longer available
Customer insights and loyalty-tech
201-500 employees
Job no longer available
3 days a week in office
201-500 employees
Company mission
To power the best loyalty programmes in the world.
Role
Who you are
- Account management experience, with a history of exceeding lead targets
- Strong communication skills via phone and email
- Proven creative problem-solving approach and strong analytical skills
- Strong desire and ability to move up within a sales organisation
- Proficiency with CRM software
- Solid understanding of the advertising, loyalty, performance marketing / digital media space
- A motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities
- A convincing and influential communicator. Bright, quick thinking and self-confident
- Tight organisational and time management skills
- Great business sense and the ability to work to budgets
- Great team player
- Energy and passion for the digital marketing space
- Sociable and trustworthy
- Excellent written and spoken English
What the job involves
- You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management
- Managing client relationships; delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects and presenting on retailer performance to clients across a range of retail sectors
- Department Retail Partnerships
- Managing the sales and service of the smallest 5 retailers within the hub with the aim to grow their revenue
- Serve as the primary point of contact for assigned clients building and maintaining strong long lasting relationships
- Understand client business objectives, needs and challenges to provide tailored solutions and support
- Manage the on boarding process for new clients ensuring a smooth transition and successful implementation of product and services
- Develop and execute strategic account plans to achieve client objectives and drive business growth
- Identify opportunities for up selling and cross selling additional products and services to existing clients
- Monitor and analyse account performance providing regular reports on progress challenges and opportunities
- Conduct regular reviews with clients to ensure their needs are being met and to address any concerns
- Manage contract renewals and negotiations ensuring all terms are met and clients are informed of any changes
- Ensure contracts are up to date and accurately reflect the terms agreed upon with clients
- Address and resolve any client issues or complaints quickly and effectively
- Proactively identify potential problems and implement solutions to prevent them
- Stay informed about industry trends, market conditions and competitors to provide client with relevant insights and advice
- Have a great understanding of the advertising, loyalty, performance marketing and digital media space
- Provide support with key tasks such as management of
- Customer queries or forecasting for the wider team
- Execute on recurring tasks such as weekly reporting or
- Quarterly insights for a wider range of retail clients
Application process
- Stage 1
- Applied
- Stage 2
- Phone Screen
- This call is an informal chat to get to know you better. A member of our Talent Team will ask you questions about your application, experience and motivations specific to the role and Reward as well as some administrative questions
- Stage 3
- 1st Interview
- Stage 4
- 2nd Interview
- Stage 5
- Offer
Salary benchmarks
Our take
Reward is Europe’s largest independent bank Engagement as a Service solution platform and a leading provider of personalised card-linked offers, getting customers closer to the things they care about while ensuring banks and retailers alike benefit from more rewarding and profitable interactions.
The company’s unique data sets enable banks and retailers to understand customers’ shopping behaviours, measuring customer engagement across in-store and online sales. It also powers loyalty programmes for some of the world’s leading financial institutions and retailers, including NatWest Group, Visa, Boots, Costa, Waitrose & Partners, Cineworld, and more.
The company has given more than £2B in rewards to banking customers. Reward’s simple, yet powerful approach is set to remain a market leader as it transforms and powers loyalty programmes around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company benefits
- Annual Review: We review your performance and compensation every year to ensure you're rewarded for your hard work
- Bonuses: Enjoy bonuses based on both your individual achievements and our company's success
- Annual Leave: Start with 25 days of vacation plus bank holidays, and enjoy an extra day each year, up to 30 days
- Company Holiday: Relax with 3 additional days off between Christmas & New Year
- Holiday Flexibility: Need more time off or want to save some for later? You can buy and sell holiday days, and even bank them depending on your tenure
- Hybrid Working Model: Enjoy a balanced work life with 3 days a week in the office
- Volunteering Program: Make a difference with opportunities to volunteer
- Company Events: From our Christmas party to all-company events and social gatherings throughout the year, we love to have fun together! Our active social committee keeps things lively
- Team Socials: Bond with your colleagues at regular team socials
- Pension: With Hargreaves Lansdown, we match up to 6% of your contributions to help you save for the future
- Employee Share Scheme: Own a piece of the company with our share scheme
- Salary Sacrifice Program: Save on taxes with programs like the cycle to work scheme, electric car scheme, and season ticket loans
- Perks at Work: Enjoy cashback and discounts at your favourite stores
- Employee Referral Scheme: Help us find great talent and earn rewards
- Private Healthcare: Get top-notch healthcare coverage with Bupa
- Income Protection: Rest easy knowing you're covered in case of unexpected events
- Critical Illness Cover: Financial support if you face a critical illness
- Life Insurance: Peace of mind for you and your loved ones
- Dental Cover: Keep your smile healthy with our dental coverage
- Yulife App: Access wellness resources and enjoy discounts on the Yulife app
- Generous Family Friendly Cover: We support you and your family with comprehensive family-friendly benefits
- Generous Parental Leave: We offer enhanced leave options to support you during this special time
- Supportive Environment: We’re here to help you balance your new responsibilities with your career
Company HQ
Mayfair, London, UK
Leadership
Jamie Samaha
(CEO)Jamie has been at Reward since 2023, initially joining as an Executive Advisor, becoming CEO in 2023. Previously they were a Group CEO at Prezzee. They also spent 6 years at Mastercard, while there, they held various VP roles.
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