Customer Success Associate, Notabene

• This is an ideal role for someone with 1–3 years of experience in customer success or account management, who’s excited to help customers achieve success with our product
• 1–3 years of experience in Customer Success, or Account Management in the Cryptocurrency SaaS space or a Fintech with experience managing your own book of business of SMB accounts
• Proven ability to manage the full customer lifecycle: onboarding through renewal and upsell
• High emotional intelligence and some who is motivated by learning and problem solving
• Excellent communication skills — you’re clear, empathetic, and professional
• Ability to work independently and remotely in a fast-paced startup environment
• Strong problem-solving and organizational abilities; able to manage multiple priorities
• Proactive, hands-on attitude — willing to roll up your sleeves
• If you strongly believe this role is for you, please apply. Notabene considers a broad array of candidates, including those without blockchain experience
• Whether you’re returning to work after a gap in employment, or taking the next step in your career path, we will be glad to have you on our radar

Desirable

• At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that
• We’re looking for a motivated and empathetic Customer Success Representative to join our growing team
• In this role, you’ll be the voice of our customers — guiding them through onboarding, supporting adoption, and ensuring they get maximum value from our platform
• As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your book of business
• Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell
• Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics
• Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer
• Partner with internal teams (Solution Engineers, Support, Product, Sales) to resolve issues and advocate for customer needs
• Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)
• Provide timely, clear, and empathetic support via chat, email, and video calls
• There may be expectations to participate in On Call duty outside of office hours