Account Manager, DoubleVerify
$54-101k
+ Bonus/commission and equity
Software platform for digital media measurement and analytics
Open for applications
Software platform for digital media measurement and analytics
1001+ employees
Open for applications
$54-101k
+ Bonus/commission and equity
1001+ employees
Company mission
To build trust and transparency across the digital advertising ecosystem and help advertisers succeed.
Role
Who you are
- 2-4 years overall work experience
- 1-2 years of experience in Sales or Account Management with a deep understanding of the online advertising industry
- Bachelor’s Degree from an accredited institution
- Exceptional command of Microsoft Excel and PowerPoint
- Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform
- Experience with Ad Serving technology
- Comprehensive understanding the online media marketplace
- Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving
- Self-motivated, independent thinker and a team player, who will hit the ground running
- Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high-pressure environments
- Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels
- Ability to interact and communicate effectively with all levels of management including senior executive level
- Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach
- Passion and desire to play a key role in driving a new business to success in the advertising technology space
What the job involves
- The Account Manager is responsible for servicing all aspects of customer accounts and relationships, a critical role. He/she will oversee all aspects of campaigns across kick-off, implementation, launch, reporting, remediation, and billing. The Account Manager will work closely and collaboratively with Sales, Implementation, Product Management, Engineering, and Finance teams to deliver world-class customer service and solutions to market.
- The Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about all aspects of the DoubleVerify product suite, and how products can be leveraged to meet their goals and objectives
- Deliver Operational Excellence and superior service across your accounts:
- Establish contact reports including: QBR delivery, Monthly office hours, feature update meetings and education sessions
- Have strategic conversations during all applicable client touch points (status calls, office hours, QBRs, outings, etc.) and regularly update manager with new information
- Execute against and maintain Strategic Account Plan for all Top Tier advertisers in your portfolio and review status of Top Tier accounts on monthly basis at a minimum, including: DV products used, spend trends, performance vs KPIs
- Keep abreast of industry & client specific news for Top Tier clients and proactively provide suggestions for optimizations and new product/feature opportunities
- Identify common questions, trends and challenges: establish an action plan to improve knowledge retention for specific clients
- Customer Retention throughout the year:
- Identify potential churn risks and escalate immediately to the appropriate salesperson and your manager, following the outlined churn process including updating in Salesforce
- Provide updates monthly on important factors in churn including if they are speaking to a competitor, recurring issues and plans to address them, how aware they are of our full product offerings, and how engaged they are
- Time Management & Efficient Task Completion:
- Perform a monthly audit of your entire book of business and present it to you manager by the 10th of the following month to ensure we cover revenue and relationship, as well as account hygiene and any next steps
- Clean-up AM dashboard on a weekly basis, ensuring all audit tasks are on track
- Upload all client related documents including reporting, marketing updates, and education sessions in Salesforce
- Completion of all internal tracker and status documents within designated timeframes, showcasing effective prioritization & consistency of excellent quality in all tasks
- Ensure to provide regular updates to clients, partners and internal stakeholders as needed and see through every issue until resolved (providing confirmation to all parties)
Our take
The importance of digital advertising continues to grow, but it can be difficult for companies to protect their brand identity online. DoubleVerify solves this problem using software that monitors campaign performance in real-time.
Since it was first launched, DoubleVerify has successfully carved out an impressive market share, and now boasts customers such as digital advertising giant Facebook as long-time customers. Its success is largely owed to the quality of its technology, which far outperforms that of its rivals. DoubleVerify has consolidated its success by expanding the range of languages its tools support. It has also expanded into new markets such as Australia and New Zealand, a key indicator of the company’s continued growth.
The digital ad space is changing constantly, and DoubleVerify will need to remain as agile and adaptive as it is at present in order to compete with rivals such as Tremor and Quantcast. But with a 2021 IPO, several recent rounds of funding and new product releases, it looks set to tackle its competitors head on and stay ahead of the game.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2020
$350m
GROWTH EQUITY VC
Aug 2011
$33m
LATE VC
Total funding: $396.5m
Company benefits
- Comprehensive Coverage: Because we want you to stay healthy.
- Pension Matching: 401(k) or country-specific contributions.
- Tuition Reimbursement: never stop learning.
- Generous Parental & Compassionate Leaves: putting families first.
- Onsite & Virtual Events & Wellness Activities: Team activities, wellness offerings, games and more!
- Flexible Lifestyle Spending Account: Gym, fitness class, self-care, or even pet care? You're covered for this and more.
- Mental Wellness Days: Take a day off for yourself.
- Global Access to Mental Health Resource: Investing in you being your best self.
- Hybrid Work Schedule: Making the most of your time.
- Peer Nominated Awards: Recognizing DV values in action.
- Seasonal Employee Appreciation Gifts: Enjoy summer treats and holiday sweets.
- Self-Directed Paid Time Off: You work hard. Enjoy it.
Company HQ
SoHo, New York, NY
Leadership
Mark Zagorski
(CEO)Mark joined the DOubleVerify team as CEO in 2020,. Prior to this, he was the CEO for Telaria and an Executive VP/Head of Nielsen Marketing Cloud for Nielsen. He also spent 7 years at eXelate as CRO and CEO.
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