Account Executive, PagerDuty
U.S.
+ Employee Stock Purchase Program
More information about location
AI-first operations management
Open for applications
AI-first operations management
1001+ employees
Open for applications
+ Employee Stock Purchase Program
More information about location
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions
- 8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software
- Proven success managing a quota in complex, long-cycle enterprise sales
- Demonstrated experience selling to and influencing C-level executives
- Proficiency with Salesforce (SFDC) for pipeline management and forecasting
- Bachelor’s degree or equivalent experience
- We encourage you to submit your resume even if you don't meet every requirement
Desirable
- Expertise applying MEDDICC and Command of the Message (COM) methodologies
- Experience managing high-value accounts
- Track record of success with multi-product sales and solution-based selling models
- Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments
- Strategic thinker with exceptional communication, negotiation, and relationship-building skills
What the job involves
- We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization,
- PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team
- As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling
- You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption
- This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market
- You'll own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities
- Build and maintain trusted executive relationships through regular in-person engagement and consultative selling
- Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning
- Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI
- Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities
- Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework
- Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving enterprises such as GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
The company has been recognized as playing a key role in driving innovation and building solutions for the sector. Off the back of post-IPO funding, it has continued to release new features and update its core products towards providing cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.8m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(Co-founder, CTO & GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Jennifer Tejada
(CEO & Chairperson)CEO since 2016. Also serves on prestigious boards like The Estée Lauder Companies.
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