Business Development Executive, Viva Wallet

• Proven sales hunter with experience and track record of achieving sales targets and company objectives
• Vertical sales specialism of e-commerce online sales solutions within Hospitality and or Retail
• Highly motivated and results-oriented, with the ability to work independently and as part of a team
• Highly adept sales skills and of using needs / solutions based sales process
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with the merchants
• Strong presentation and demonstration skills, with the ability to convey complex information in a clear and compelling way
• Adaptable and flexible, with the ability to handle multiple tasks and changing priorities
• Analytical and problem-solving skills, with the ability to identify and resolve issues
• Proficient in using CRM systems and MS Office applications

Desirable

• As E-commerce Business Development Executive – Mid Market you will be responsible for identifying, developing, and closing new business opportunities for omni-channel merchant acquiring solutions enabling merchants to accept in-store and online payments from their customers
• You will target merchants with a card turnover of £2million+ per annum, for your allocated vertical
• You will use a needs-based (MEDDPICC) sales process to understand the merchants' challenges, goals, and preferences, and propose tailored solutions that meet their requirements and add value to their business
• You will also build and maintain long-term relationships with the merchants, ensuring their satisfaction and loyalty
• Managing the whole sales cycle from prospecting to closing, using various channels such as cold calling, referrals, networking, and online platforms, utilising the sales process
• Develop your online and offline payment solutions knowledge to be considered a subject matter expert
• Conduct discovery calls and meetings with potential merchants, using effective questioning and listening skills to uncover their needs, pain points, and objectives through the MEDDPICC sales process
• Present and demonstrate the features and benefits of the merchant acquiring solutions, using relevant case studies, testimonials, and data
• Handle objections and concerns, and provide solutions that address the merchants' needs and expectations
• Negotiate and close contracts, ensuring compliance with the company's policies and procedures
• Build and maintain strong relationships with the merchants, and identify opportunities for cross-selling and upselling other products and services
• Update and manage the sales pipeline and CRM system, and report on the sales activities and results
• Act as the customer relationship owner to ensure delivery on customer expectations efficiently and within timeframe commitments to ensure their satisfaction and retention
• Collaborate with internal teams and coordinate activities such as delivery support, after-sales support and service
• Collaborate with the internal colleagues, such as marketing, product, and operations, to provide feedback and insights on the market trends, customer needs, and competitive landscape
• Attend and participate in sales meetings, training sessions, and events as per the requirements of the business