Director of Strategy and Innovation, eBay
$160.4-254.1k
The pay range shown is for candidates in California, Washington, or New York
More information about location
Leading online marketplace
Job no longer available
Leading online marketplace
1001+ employees
Job no longer available
$160.4-254.1k
The pay range shown is for candidates in California, Washington, or New York
More information about location
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- Committed to working out of either our Austin, Texas or Salt Lake City, Utah office
- 10 years+ Leading Customer Strategy and crafting excellent customer experiences
- 8 years+ managing a team
- Experience working within an e-commerce / Global environment
- Proven success in driving innovation and supporting strategy in fast-paced environments
- Strong interpersonal skills with the ability to build relationships across all organizational levels
- Outstanding leadership and influencing skills, with the ability to inspire change and build consensus across all levels of the organization
- Excellent presentation skills
- Proficient in applying data, insights, research, and practical experience to address and clarify ambiguous situations
- Skilled in communicating sophisticated technical concepts clearly and simply, both verbally and in writing
- Established track record of effective collaboration with senior leadership in an operations setting
- Very strong people leadership skills, aligned to our leadership essentials
What the job involves
- We are seeking a Director of Strategy & Innovation to drive the Global Customer Experience (GCX) Strategy and Innovation Team!
- The individual will be responsible for supporting the development of the GCX innovation and strategy plans, incorporating the eBay strategic plans, and influencing end-to-end customer experiences
- This role will report to the Senior Director for Strategy, Innovation and Business performance, working closely with the GCX leadership team supporting them with the process and structure needed to formulate the innovation and strategy for GCX
- The successful candidate will be key in supporting the GCX leadership team with driving the strategy formulation, staying abreast of emerging change needs and surfacing future considerations to the leadership team
- They will also bring thorough attention to detail in developing business plans and roadmaps for the organization!
- Establish and align innovation and strategic direction, ensuring oversight across all GCX initiatives
- Provide guidance on global innovation and strategy design principles to ensure consistency and consolidation across GCX
- Be a key source of innovation and critical thinking, acting as a business partner champion for innovation and strategy. Partner with GCX leadership team, Operations Leaders, Technology & Shared Service leaders
- Partner with the GCX leadership teams in translating innovation and strategy into actionable plans
- Support and influence leaders with prioritizations and resourcing to implement innovation and strategic plans
- Conduct external research on consumer, people, technology, and innovation trends relevant to GCX
- Integrate ever-evolving customer insights, employee needs, industry trends, and overarching eBay company objectives into the GCX strategy
- Establish clear business requirements and success metrics for innovation and critical initiatives
- Lead the Strategy & Innovation team through persistent collaboration, while cultivating a positive and inclusive environment aligned with GCX's purpose and goals
- Demonstrate our Leadership Essentials to attract and engage great people, simplify and focus on what matters, drive diversity equity and inclusion, develop teams and individuals, and lead with agility and inspiration
- Work with partners across the organization to ensure alignment and build strong partnerships
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Leadership
Jamie Iannone
(CEO)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
Salary benchmarks
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