Senior Product Analyst, Cleo AI

• 5+ years in product analytics, data analytics, analytics engineering, risk analytics, or similar roles in a digital or regulated environment
• Expert-level SQL, with the ability to interrogate complex datasets and build reliable analytical foundations
• Hands-on experience with BI tools (Looker, Mode, Tableau) and comfort working with large, interconnected datasets
• Experience conducting A/B tests end-to-end, including experiment design, configuration, and decision-making
• Strong governance mindset: experience owning definitions, change control, audit trails, data retention/access controls
• Strong analytical intuition — Demonstrated structured problem solving in ambiguous, evolving compliance contexts
• Ability to translate evolving regulatory questions into structured, data-driven insights
• Demonstrated experience influencing product or business decisions through clear, narrative-driven analysis and confident communication with both technical and non-technical partners
• A bias for action, ownership, and accuracy — especially under time-sensitive conditions
• Understanding of payment systems and how payment flows interact with product behaviour

Desirable

• We’re hiring Cleo’s first dedicated Senior Product Analyst for Legal, Compliance & Policy. This is a high-impact role focused on surfacing and scaling the insights that support Cleo’s regulatory strategy, compliance operations, and policy development
• You’ll bring together product, user, payments, and behavioural data to help Cleo understand how our experiences interact with regulatory expectations. Your work will support audits, licensing requirements, policy initiatives, and compliance-driven product improvements
• Embedded within Legal, Compliance & Policy, you’ll partner closely with Product, Engineering, and the wider Data chapter to translate complex questions into clear, actionable insight
• As the first analyst dedicated to this area, you’ll be standing up Cleo’s compliance insights function. If you’re energised by ambiguous analytical questions, evolving regulatory contexts, cross-functional problem solving, and using data to strengthen how Cleo builds transparent, responsible products, this role is for you
• Work closely with Product, Engineering, and other cross-functional teams to support legal- and compliance-driven product initiatives — contributing analytical insight from early discovery through to implementation
• Build dashboards and reporting layers that bring consistency and transparency to how Cleo tracks key compliance and policy indicators. In addition, build alerting & monitoring for product-health KPIs (freshness, anomalies, incident spikes, definition drift) with runbooks and ownership, ensuring issues are surfaced early and managed effectively
• Analyse user journeys and product interactions to understand their implications for regulatory and policy requirements. Lead root-cause investigations on compliance issues; ship fixes (definitions/tests/controls) not just analyses
• Triage, scope, and deliver time-sensitive regulator requests with audit-ready outputs and documented assumptions
• Use product and user data to support EWA state licensing, compliance reviews, and other regulatory processes where accurate, well-structured insight is required
• Own definitions & governance for metrics that underpin Cleo’s regulatory and compliance reporting — ensuring a single source of truth across the business