Customer Success Manager, AutoLeap
Auto repair shop management software
Be an early applicant
Auto repair shop management software
101-200 employees
Be an early applicant
101-200 employees
Company mission
To improve the lives of shop owners around the world by bringing modern software innovations to their underserved market.
Role
Who you are
- Software Experience: 8-24 months of experience at a software company, preferably with SaaS and SMB experience
- Sales Skills: Experience demoing and closing sales opportunities
- Organizational Skills: Ability to manage a large book of business effectively
- Proven Success: A strong track record of achievement in previous roles
- Customer Focus: Passion for helping others and a dedication to customer satisfaction
- Unique Talents: Bring your own unique skills and perspectives to the team
What the job involves
- As a Customer Success Manager, you'll play a vital role in ensuring our customers get the most out of our platform and achieve their goals
- This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook
- Drive Customer Value: Work directly with shop owners to maximize their use of AutoLeap and achieve their goals
- Build Relationships: Foster strong relationships with customers and identify opportunities for growth
- Manage Escalations: Handle customer escalations effectively and ensure timely resolution
- Grow Business: Maintain an active pipeline of expansion opportunities to meet quota
- Advocate for Customers: Understand and advocate for customer needs and feature requests
- While this job description outlines the core responsibilities of the role, team members may occasionally be asked to support tasks outside of their day-to-day scope to meet evolving business needs
Our take
The auto industry is undergoing a massive transformation. Automakers' recognition of requiring a transition towards alternative energy sources is revolutionizing the industry, and the adjacent auto repair industry is also evolving to meet this changing market demand.
AutoLeap provides a modern SaaS solution that small repair shops need to survive this transformation by digitizing processes from invoicing and accounting, to customer relationship management and scheduling. There is considerable opportunity within this space, with the automotive aftermarket being a $700 billion industry.
The company enjoyed CA $40 million in funding in 2023 and the round's success is down to the tough auto industry environment. Put simply, consumers are more likely to repair their old cars than buy new ones due to rising prices. Having tripled its team size since its 2021 round, the 2023 funding is being put towards expanding its auto-repair shop customer base, which stands to benefit from AutoLeap's SaaS solutions during tough market conditions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2023
$30m
SERIES B
Oct 2021
$18m
SERIES A
Total funding: $52.7m
Company benefits
- Accelerated career growth
- Health benefits
- World-class mentoring
- Rewards & recognition
- Fully remote
- Competitive compensation
- Paid time off
Company HQ
Financial District, Toronto, ON
Leadership
Rameez Ansari
(Co-Founder & Co-CEO)Previous Co-CEO of FieldEdge. Current Managing Director of Highland Creek Partners LLC and Director of Synergy Corporation, a family-owned company.
Steve Lau
(Co-Founder & Co-CEO)Current Adjunct Lecturer at the University of Toronto and Managing Partner of Highland Creek Partners LLC. Previous experience as Co-CEO for FieldEdge.
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