Director of Customer Success, monday.com
$210-260k
Plus opportunity to receive and/or earn a discretionary bonus and/or equity
3+ days a week in office
A global software company transforming how businesses run
Job no longer available
A global software company transforming how businesses run
1001+ employees
Job no longer available
$210-260k
Plus opportunity to receive and/or earn a discretionary bonus and/or equity
3+ days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- If you’re driven by impact, value ownership, and thrive in a culture that combines autonomy with deep collaboration, this role was made for you
- 7+ years of experience in Customer Success or Account Management, with a strong track record of working with Mid-Market to Enterprise-level B2B SaaS clients
- 3+ years of experience in 2nd line+ management (managing mangers)
- Deep understanding of the customer lifecycle and success methodologies (e.g., QBRs, adoption frameworks, change management, risk mitigation, etc.)
- Strong communicator and relationship builder
- Strategic mindset with a passion for using data to inform decisions and demonstrate impact
- Experience working closely with cross-functional partners like Sales, Product, and Support
- You thrive in a fast-paced, high-growth environment and take full ownership of your domain
What the job involves
- We’re looking for an Customer Success Director to lead a team of passionate, high-performing CSMs focused on our largest, most strategic accounts
- In this role, you’ll have the opportunity to shape not just customer outcomes but also product influence, internal processes, and the next phase of our global growth
- Own the success, adoption, and retention of our Enterprise and Mid-Market customer base across North America. Partner closely with Account Management leadership on shared growth goals
- Develop strategic frameworks to ensure long-term customer health and measurable business impact
- Foster a customer-first mindset across all touch points, defining clear criteria for customer value delivery
- Manage, coach, and inspire a group of experienced CSMs
- Create growth paths, career development plans, and a feedback-driven culture
- Set clear performance goals and support your team in hitting them together
- Partner with Product, Sales, and Services teams to bring customer feedback into product development and go-to-market motions
- Influence how we evolve our Enterprise and Mid-Market playbook and scale our Customer Success model
- Lead executive business reviews, guiding customers toward deeper adoption and long-term partnership
- Define and refine lifecycle touch points, value frameworks, and customer health metrics
- Use data to proactively identify risks and opportunities, then act on them
- Collaborate cross-functionally to improve tools, processes, and the way we tell the customer story internally
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space. Ultimately, its agile product suite transforms the way that businesses run and is applicable across many use cases.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 245,000 companies worldwide, including household brands such as Coca Cola, Hulu and Universal Music Group.
Since listing publically and gaining IPO status in 2019, Monday's revenue and subscription base have continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Equity (monday shares) grants
- Wellness benefits
- Pet-friendly offices
- Hybrid working
- Private Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
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