Customer Support Specialist, Windfall

• Windfall is seeking a dedicated and enthusiastic Fundraising Support Specialist to serve as the first point of contact for our Nonprofit customers who have questions about our solutions
• We’re seeking a resourceful problem-solver who thrives on finding answers, has incredible attention to detail and is motivated by seeing customers succeed
• Bachelors degree
• 2+ years of experience in a customer support role, ideally in the tech or nonprofit sectors
• Proven ability to adapt to shifting priorities and manage multiple tasks effectively
• Familiarity with Salesforce or similar CRM platforms
• Exceptional communication skills, both written and verbal
• Proven ability to analyze and resolve issues effectively
• A positive attitude and a genuine desire to help organizations succeed in their missions

Desirable

• In this role, you’ll become an expert in Windfall’s solutions and provide guidance and support to a wide array of organizations
• Contribute to the success of our nonprofit customers by providing impactful support and solutions to ensure they can achieve their fundraising goals using Windfall’s solutions
• Respond to user inquiries promptly through phone, chat, and email
• Provide proactive guidance and best practices for event planning and fundraising efforts
• Collaborate with internal teams to report bugs, gather user feedback, and suggest feature improvements
• Maintain accurate and thorough records of all client interactions in Salesforce
• Proactively follow up with users to ensure their issues are resolved and their experiences are positive