Renewals Manager, TradeCentric

• Bachelor's degree in Business or a related field
• 5+ years of experience in a renewals, customer success, account management, or sales role within the IT or SaaS industry
• Strong understanding of SaaS business models, subscription renewals, and customer retention strategies
• Proven ability to manage contract negotiations and renewal discussions with senior-level stakeholders
• Exceptional communication and interpersonal skills with the ability to build strong customer relationships
• Data-driven mindset with the ability to analyze trends, forecast renewals, and identify risks
• Proficiency in CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight, or similar)
• Strong problem-solving skills and the ability to navigate complex customer scenarios

Desirable

• The Renewals Manager is responsible for driving and managing the renewal process within the Customer Success Department at TradeCentric
• This role ensures high customer retention by proactively engaging with customers, understanding their needs, and positioning TradeCentric’s solutions to maximize value
• The Renewals Manager partners closely with Customer Success Managers (CSMs) and other internal stakeholders to develop renewal strategies, mitigate churn risks, and uncover growth opportunities
• The Renewals Manager serves as a trusted advisor to customers, advocating for their success while aligning TradeCentric’s solutions with their business objectives
• This role is critical in maintaining long-term customer relationships, ensuring a seamless renewal process, and driving revenue retention and expansion
• Report to: VP of Customer Success
• Manage the end-to-end customer renewal process, ensuring timely execution and successful contract renewals
• Proactively engage with customers to understand their business goals, challenges, and future needs
• Develop and execute renewal strategies to drive customer retention and minimize churn
• Partner with Customer Success Managers to identify upsell and expansion opportunities within existing accounts
• Analyze customer usage data, feedback, and engagement levels to assess renewal risks and take corrective actions
• Collaborate with internal teams to address customer concerns and ensure a smooth renewal experience
• Help Customer Success identify upsell/cross-sell opportunities as part of the renewal to maximize customer value and growth
• Maintain accurate renewal forecasts and reporting, leveraging CRM tools to track renewal pipeline and performance metrics
• Facilitate contract negotiations and ensure alignment with customer expectations and company objectives
• Maintain detailed records of all contract renewals, including correspondence and documentation related to negotiations
• Collaborate closely with legal, finance, and operations departments to align contract renewals with company goals and objectives
• Drive continuous improvement in the renewal process by gathering insights and refining best practices
• Ability to own a large number of active deals, identify problems, and suggest solutions with process management, solid consultation skills, be financially savvy
• Other duties as assigned
• This role plays a crucial part in ensuring customer satisfaction and business growth, making the Renewals Manager a key contributor to TradeCentric’s success