Director of Design, Toast
Team Suite
$177-283k
Offers equity
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
$177-283k
Offers equity
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- The ideal candidate knows how to balance high craft and speed, is a passionate advocate for customer-centered design, is not afraid to dig into the metrics, is a skilled mentor who fosters a culture of creativity and experimentation
- You’re a proactive, outcome-oriented design leader with 7+ years experience partnering with product, engineering, and marketing to understand users, translating that understanding into strategy that drives customer and business outcomes
- You’re an inspiring, empathetic leader who holds the bar high, and whose team members feel empowered to do their best work
- You see around corners, responding to the present and seeing the future to lead the team to create intuitive experiences across responsive web and native mobile platforms
- You possess an enduring sense of curiosity with a desire to continuously learn and evolve
- You regularly conduct design reviews to obtain feedback, iterating on the designs to improve results
- Your collaborative style inspires others to the point where people ask to work with you and your expertise and confidence have others seeking out your informed perspective
- You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently to the why
What the job involves
- We are seeking a Director of Product Design with a deep passion for crafting exceptional user experiences to shape our Team Suite products
- At Toast, this includes team management and scheduling, which supports over 2 million employees clocking in daily, and payroll, which processes billions of dollars annually to get our customers’ employees paid on time
- On Team Suite, our products help our customers’ employees get and stay engaged so they can deliver the level of service our customers envision for their guests
- In this role, you will play a pivotal role in leading design, strategy, and vision across the organization; fundamentally you’ll help restaurants manage their teams and improve their teams’ and overall productivity using tools that represent their unique vision for leadership
- Your work will span across traditional product led growth initiatives, as well as core customer- and employee-facing surfaces and new 0-1 product experiences
- You will collaborate closely with cross-functional teams to deliver innovative, accessible, and engaging solutions that meet user needs and drive business growth
- Strategic Leadership: Develop and drive the overall product design vision for the Team Suite organization, aligning it with business goals and user needs
- Team Development: Build, mentor, and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact
- Design Excellence: Coach team members to continually improve their craft and deliver an exceptional experience
- Customer Insights: Leverage qualitative and quantitative research to inform design decisions and continuously improve product experiences
- Metrics-Driven: Use design to drive critical business metrics and KPIs
- Strong Partnership: Deeply collaborate with Product and Engineering leaders to drive the business forward and enable Toast customers to Thrive
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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