Engineering Director, Thumbtack
Business Applications
$263.5-401.5k
Salary dependent on location
Local services marketplace app
Job no longer available
Local services marketplace app
1001+ employees
Job no longer available
$263.5-401.5k
Salary dependent on location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- Significant engineering leadership experience, including managing managers or senior technical leaders
- Ability to turn ambiguous business needs into clear technical strategy, durable roadmaps, and measurable outcomes
- Strong technical judgment for internal platforms that need to connect business workflows safely across multiple systems of record
- Experience leading internal platform or business applications teams that connect business workflows across systems of record
- Track record building high-performing teams through org design, role clarity, and leadership development
- Ability to earn trust with business partners while navigating priorities, tradeoffs, and adoption of new technical capabilities
- Practical experience bringing automation or AI-assisted workflows into production business processes, with the judgment to know where reliability, governance, and human review matter most
What the job involves
- The Business Applications org builds and operates the internal systems that help Thumbtack run effectively at scale: Salesforce-centered workflows, admin tooling, and integrations that connect teams across the company
- We are expanding that work into a broader internal platform for business workflows, with shared APIs, reusable integration patterns, and safe, auditable workflows for business-critical actions across systems
- This org collaborates closely with engineering and business teams to turn complex internal needs into systems that are easier to operate, extend, and automate responsibly
- The company’s internal systems are becoming more connected, more automated, and more central to how teams serve customers, pros, and the business
- As AI tools and agents become part of everyday work, Business Applications has an opportunity to shape how those capabilities support the workflows teams already rely on, and to help teams use them well
- The challenge for this leader is to help the org build on its foundation of critical Salesforce-centered systems work while leading the transition into a broader internal platform
- This role will require balancing urgent business needs with longer-term platform investments and building trust with stakeholders who depend on these systems every day
- Work with business partners to understand high-value operational problems and turn them into clear technical direction for the team
- Lead BusApps beyond Salesforce-centered delivery into a broader internal platform for business workflows, including the AI-enabled workflows emerging across the company
- Build the path from promising local prototypes and agent experiments to production capabilities that business teams can adopt safely
- Own the operating model for application administrators, business application developers, and software engineers as the org expands its technical scope
- Set priorities in a way that keeps critical business work moving while creating room for durable platform investments
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Since its 2024 funding round, its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(Co-Founder & CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Co-Founder & Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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