Senior App Experience Analyst, Snap
$81-121k
+ Equity in the form of RSUs
4+ days a week in office
Social media & camera company
Be an early applicant
Social media & camera company
1001+ employees
Be an early applicant
$81-121k
+ Equity in the form of RSUs
4+ days a week in office
1001+ employees
Company mission
To empower people to express themselves, live in the moment, learn about the world, and have fun together.
Role
Who you are
- Excellent communication skills, with high attention to detail
- Capability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to clearly articulate actionable recommendations
- Ability to analyze, organize and prioritize work while meeting multiple deadlines
- Aptness to learn new processes and tools quickly
- Bachelor’s degree or equivalent years of experience
- 3+ years of experience in operations, data analytics, technology, or other related industry
- 3+ years of experience in project management
Desirable
- Strong analytical capabilities, comfortable working with large data sets to solve business problems, and providing practical business solutions
- Previous experience working with a software delivery team
- Project management certification (Agile, Kanban, Kaizen, PMP, etc.)
- Proficiency in G Suite (experience with formulas and functions a nice to have)
- Experience with SQL, Looker, Tableau or other data visualization tools
- Familiarity with software release processes and related tooling (like Github)
What the job involves
- The Product team uses creativity, insights, and operational excellence to steer our product vision across Snap Inc
- This team of designers, scientists, and product managers work in a highly collaborative environment to build the products and experiences that bring our community together in new and special ways
- We're looking for a Sr. App Experience Analyst to join Snap Inc.!
- Identify, analyze, and escalate trends in customer reported bugs and feedback
- Design and deliver customer trend reports to help design XFN initiatives to improve the Snapchatter experience
- Be the Snapchatter advocate in cross-functional product & engineering meetings, proposing both product and operational improvements that benefit our Snapchatters as well as our internal App Product Quality team
- Be the expert in Snapchat products and features in order to deliver actionable insights about customer experience flow
- Partner with Product and Engineering to implement impactful Snapchatter experience improvements within new and existing products, and help ensure that new product launches align with the needs of the Snapchatter
- Support on team projects and initiatives to deliver support to Snapchatters faster
Our take
Snap is the social media giant that owns Snapchat, a social media mobile app released in 2011. Created to serve as a more emotive communication form than texting, the app has gained mass popularity, reaching upwards of 400 million daily users worldwide.
After rejecting a billion dollar acquisition from Meta (then Facebook) in 2013, Snap has found itself in competition with the social media giant, particularly with Instagram. Despite this, the company has marked a place for itself in the ever competitive social media space through developing features like a Discover tab, augmented reality lenses, in-app games, ads and monetisation options, as well as launching its paid service, Snapchat+.
Snap has so far not earned an annual profit since going public in 2017, but as Snapchat's user base has continually increased it has nearly closed the gap. Like other tech companies it suffered in late 2022 due to a surprise drop in advertising revenue, but has been rebuilding to its former trajectory since then. Given Snapchat's lasting popularity amongst young people, further success appears likely.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2016
$1.8bn
SERIES F
Mar 2015
$200m
SERIES E
Total funding: $2.6bn
Company benefits
- Paid maternity, paternity and family caregiver leave
- Adoption, surrogacy, infertility and fertility preservation benefits
- Backup child care coverage, caregiver assistance and digital maternity care support
- Short-term disability, long-term disability, life insurance and AD&D insurance
- Comprehensive medical coverage, including PPO, HSA and HMO options
- Dental coverage, including orthodontia benefits
- Vision coverage, including LASIK benefits
- Gym perks and discounts
- Team fitness classes, hikes and races
- Sports leagues
- Cooking and nutritional workshops
- Generous time off and leave programmes
- Meditation and yoga classes
- Emotional and mental health support programmes and apps
- Social gatherings, team outings and volunteering programmes
- Speaker series, classes and subscriptions to educational programmes
- Snap Inc. provides a 401(k) plan that allows you to save on a pre-tax, Roth and after-tax basis for your retirement (yes, we even have the Mega Backdoor option!)
- Rocket Lawyer memberships
- Financial education programmes
- Compensation packages that let you share in Snap's long-term success!
- Have a teammate going through a tough time? Lend them a hand through our internal Snap-a-wish programme! We'll work hard to make sure they get the support they need.
Company HQ
Sunset Park, Santa Monica, CA
Leadership
Evan Spiegel
(CEO)Graduated from Standford with a BS in Product Design.
Bobby Murphy
(CTO)Studied Mathematical and Computational Science at Stanford.
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