Support Engineer, Runwise
$75-90k
Heat management platform for buildings
Be an early applicant
Heat management platform for buildings
21-100 employees
Be an early applicant
$75-90k
21-100 employees
Company mission
To help buildings operate better to save owners money, make tenants more comfortable, make cities more affordable, and make the planet a cleaner place for everyone.
Role
Who you are
- Experienced in resolving customer-facing technical issues
- Strong communicator, able to engage with both technical and non-technical audiences
- Knowledgeable in computer systems, networks, and mobile devices
- Proficient with OSX or Linux terminal, SSH, log file analysis, and scripting languages such as Bash or Python
- Working as a solutions or customer support engineer
- Having worked or interned in a position that required analytical problem-solving skills
- Courses or self-taught experience with computer scripting languages
- Analyzing causes and effects and finding the root cause of problems
What the job involves
- Runwise is looking for a Support Engineer to join one of the fastest-growing energy tech companies in the US. Runwise has offices in New York and Boston but is a remote-first product and engineering company, and has been since its creation
- Provide technical support to customer support teams and field technicians, guiding on questions and tasks
- Analyze software-generated logs, cross-reference with observed issues, and develop solutions to resolve problems
- Review code that produces logs to understand both its intended functionality and points of failure
- Maintain clear written and spoken communication until the issue is fully resolved
- Prioritize incoming support requests effectively
- Collaborate with software and hardware engineers as needed to clarify questions
- Manage tools for efficient log analysis and data extraction
- Track and categorize support issues to recommend long-term solutions for software and hardware teams
- Propose continuous improvements to enhance the support process
Our take
In the battle against climate change, emissions from buildings are often overlooked. But they contribute over a quarter of all global carbon emissions. This is part due to ancient energy systems, and to archaic building management practices which make it hard to update these systems.
Runwise provides technology for building managers to operate energy systems better. This lets them lower emissions while providing greater comfort for residents and workers. It works via a combination of wireless control, a sensor network and a software platform. This is attractive because is lowers operating costs significantly and makes running buildings easier.
Runwise controls the key energy systems in thousands of buildings across the US, and removes significant amounts of carbon emissions per year. It is also well-funded, which has allowed it to expand significantly and make more buildings operate better and greener.
Steph
Company Specialist at Welcome to the Jungle
Insights
79% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2023
$11m
EARLY VC
Nov 2022
$19m
SERIES A
Total funding: $46.3m
Company HQ
Midtown South, New York, NY
Articles
Leadership
Jeffrey Carleton
(Co-Founder & CEO)Previously a General Manager with Beach Lane Management, overseeing the portfolio of over 150 buildings.
Lee Hoffman
(Co-Founder & President)Previously Senior Director of Engineering at The Knot Worldwide. Co-founded and was CEO at Veri/Memoir. Also co-founded Terabolic.
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